Customer Service Representative- Fairway

Penn Community Bank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Penn Community Bank seeks a customer service focused team member to process transactions and open accounts at our Kentucky location. You will handle routine banking tasks, maintain accuracy, and provide friendly service to customers.

Responsibilities include onboarding new customers, promoting banking products, and coordinating with other teams to resolve requests while adhering to bank policies and quality standards. Two Saturdays per month required.

Qualifications

• High School diploma or equivalent required.
• Previous banking experience preferred.
• Knowledge of bank products and services.

Responsibilities

• Process customer transactions accurately and efficiently.
• Open personal and business accounts.
• Assist customers with account maintenance and requests.
• Promote bank products and services including investments and residential lending.
• Adhere to bank policies and procedures.
• Document customer conversations in CRM and referrals.
• Balance transactions at end of day.
• Work at least two Saturdays per month.
• Participate in onboarding calls and outbound campaigns.

Skills

Customer service

Attention to detail

Communication

Multi-tasking

Basic computer skills

Banking products knowledge

Education

High School diploma or equivalent

Tools

Bank computer systems

Job description

Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering. Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests. Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts. Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels. Provide outstanding customer service while exhibiting a professional demeanor at all times. Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Perform related duties as required.

Skills and Competencies

Knowledge of Bank products and services Excellent customer service and communication skills Ability to interact well with Team Members and customers Strong in attention to details and accuracy Basic computer skills Ability to multi-task and remain organized

Education and Experience

High School diploma or equivalent required Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.

Thank you for your interest in joining the Penn Community Bank Team!

Penn Community Bank holds $3 billion in assets, employs more than 300 people, and offers banking and lending services at financial centers throughout southeastern Pennsylvania. As an independent, mutual financial institution, Penn Community Bank is not publicly traded and operates with its long-term mission in mind: to help businesses grow and prosper, to provide financial resources to individuals and families throughout their lifetimes, to strengthen the local economy, and to partner with local organizations to act as a catalyst for positive growth in every market it serves.