Floating Customer Service Representative - Central Market Area

Penn Community Bank; Buckingham Township (Bucks County); On-site; USD 30,000 - 45,000; Full time

Job summary

Penn Community Bank is seeking a dedicated bank associate to process customer transactions and assist with account management in Buckingham Township. Responsibilities include maintaining customer relationships, promoting banking products, and ensuring compliance with policies.

The ideal candidate will have a high school diploma, with preference for those holding an Associate’s or Bachelor’s degree and relevant banking experience. We value excellent communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent required.
• Preference for candidates with an Associate’s or Bachelor’s degree.
• Previous experience in the banking sector is advantageous.

Responsibilities

• Process customer transactions accurately and efficiently.
• Assist customers with complex service issues.
• Promote appropriate Bank products and services.
• Open personal and business accounts using Bank systems.
• Provide outstanding customer service at all times.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with team members and customers

Strong attention to detail and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Previous banking experience preferred

Job description

Responsibilities

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
• Perform customer requested account maintenance including address changes, ID updating, card ordering, and check ordering.
• Assist customers with complex customer service issues and questions, coordinating with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services, including investments and residential lending.
• Open personal and business accounts using a Bank computer system and other related third‑party systems.
• Adhere to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network‑wide outbound call campaigns.
• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
• Provide outstanding customer service while exhibiting a professional demeanor at all times.
• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services.
• Excellent customer service and communication skills.
• Ability to interact well with team members and customers.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multi‑task and remain organized.

Education

• High School diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Previous banking experience preferred.

Equal Opportunity Statement

Penn Community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.