Customer Service Representative

iPostal1; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training for two weeks

Job summary

iPostal1 is looking for Customer Service professionals for its Anchorage, Alaska location. In this role, you'll handle inbound customer calls, provide support via chat and email, and manage customer expectations effectively.

The ideal candidate is comfortable in a team-oriented environment, possesses strong verbal and written communication skills, and has previous customer service experience. A two-week paid training will begin on Day 1.

Qualifications

• Strong communication skills are essential.
• Active listening and being results-oriented are required.
• Previous experience in customer service is preferred.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify and ascertain the type of assistance needed.
• Manage customer expectations and actively engage in online chats.

Skills

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role

Job description

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting‑edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Anchorage, Alaska location.

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team‑oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Please note this is an in‑office role. Remote work is not available. There will be a two‑week, paid training which starts on Day 1.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on‑line chat context
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Active listening skills
• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service‑oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.