Chinese English Bilingual Customer Service Rep (135-339)

Mannatech, Incorporated.; Flower Mound (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mannatech, Incorporated. in Flower Mound, TX is seeking a bilingual English/Chinese Customer Service Representative. You will provide product information, assist customers, and help drive wellness solutions while building cross-cultural connections in a collaborative office setting.

The role features a hybrid schedule: in the office Monday through Thursday with a Friday WFH option. Candidates should have at least 1 year in an inbound call center or customer service, and be authorized to work in

Qualifications

• 1 year of previous inbound call center or customer service experience preferred.
• Fluent Chinese (Cantonese and Mandarin preferred) at professional level.
• Authorized to work in the United States without restriction.
• Hybrid office schedule: in office Mon-Thu, WFH on Friday.

Responsibilities

• Provides product info, ensures excellent service, maintains goodwill, and promotes sales to clients.
• Acts as the primary contact for pricing, scheduling, and shipping queries, and processes orders.
• Resolves routine service issues and recommends solutions for customer complaints.
• Researches and answers commission-related questions for associates.
• Assists other departments with translation, handles calls, and performs other assigned duties.
• No supervisory responsibility.

Skills

Bilingual English/Chinese

Customer service

Communication skills

MS Office

Tools

CRM software

Job description

Tracking Code 135-339 Job Description

Are you a natural problem-solver who loves helping people? Bring your bilingual talents to a team dedicated to global health, cross-cultural support, and deep customer care.

We are expanding our team and we are looking for a passionate, Bilingual (English/Chinese) Customer Service Representative to provide top-tier support, foster cross-cultural connections, and help us deliver world-class wellness solutions to our community. This person provides information to customers about company products and services. They also act as liaison between customers and the company to resolve account or service problems.

Additionally they apply job skills and company policies and procedures to complete a variety of tasks; works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required; normally receives general instructions on routine work, detailed instructions on new assignments.

RESPONSIBILITIES/TASKS:

Customer Support & Sales: Provides product info, ensures excellent service, maintains goodwill, and promotes sales to clients.

Account Management: Acts as the primary contact for pricing, scheduling, and shipping queries, and processes orders.

Problem Resolution: Resolves routine service issues and recommends solutions for customer complaints.

Inquiries & Support: Researches and answers commission-related questions for associates.

Support & Administration: Assists other departments with translation, handles calls, and performs other assigned duties.

Supervisory: No supervisory responsibility.

Schedule: Hybrid work schedule. Required to be in the office Monday through Thursday, with a work-from-home (WFH) option on Fridays.

Environment: The work is performed in an office environment; moderate noise.

Hazards: The hazards are those only present in a normal office setting.

Required Skills

Knowledge of general office practices.

Basic reading, writing, and arithmetic skills.

Fluent in speaking, reading, and writing Chinese at a professional level (both Cantonese and Mandarin preferred).

Good verbal and written communication skills.

Intermediate knowledge of PC software applications.

Ability to be detail-oriented.

Visa Status: Candidates must be authorized to work in the United States without restriction. We do not support H-1B visa sponsorship or transfers at this time.

Required Experience

1 year of previous experience in an inbound call center or other customer service job is preferred.

Job Location Flower Mound, Texas, United States Position Type Full-Time/Regular