Bilingual Customer Service Representative - Cantonese/Mandarin/English

Prime Source Foods of NH; Londonderry (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading distribution center in Londonderry, NH, is seeking a bilingual Customer Service Representative. The ideal candidate will manage inbound calls, handle customer orders, and maintain positive relationships with coworkers and customers. Fluency in English, Cantonese, and Mandarin is mandatory. This role requires on-site presence and offers an opportunity to thrive in a multicultural environment focused on customer satisfaction. Flexibility in work hours is essential.

Qualifications

• Fluent in English, Cantonese, and Mandarin, with the ability to read, write, and speak.
• Must be punctual and report regularly as scheduled.
• Able to handle customer complaints with respect and professionalism.

Responsibilities

• Answer inbound phone calls and ensure follow-up.
• Take orders from existing customers and process them accurately.
• Track delivery shortages and communicate with Sales Representatives.
• Handle customer complaints and maintain positive relations.
• Scheduled to work on-site in Londonderry, NH.

Skills

Bilingual (Cantonese, Mandarin, English)

Customer service skills

Communication skills

Job description

Description

Prime Source Foods, New England's largest independent distribution center, is seeking a dedicated and bilingual Customer Service Representative to join our dynamic team. This role offers an exciting opportunity to be a key point of contact for our diverse customer base, ensuring exceptional service and support in a fast-paced distribution environment. If you are passionate about customer satisfaction and fluent in Cantonese, Mandarin, and English, we invite you to apply and become part of our growing organization.

If you are committed to creating positive customer experiences and thrive in a multicultural environment, we encourage you to apply!

Requirements

• Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it.
• When the Sales Representative is out on vacation or busy, we will take orders from existing customers, including
• (a) Keying orders into order entry from sales notes or by phone from the customer.
• (b) Provide pricing to customers from Sales prepared sheets.
• (c) Assist sales Representatives in making new sheets.
• (d) Takeover handling will call only customers from Sales Representatives upon request.
• Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
• Performs account maintenance by processing account information such as address changes and statement requests.
• Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
• Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism, and knowing when to forward customer complaints to the Sales Department.
• Reports working punctually and regularly as scheduled.
• Builds and maintains positive relations with coworkers.
• Makes customers and their needs a primary focus of one’s actions, including developing and sustaining upbeat customer relationships.
• Possesses, acquires, and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.
• Perform other duties as assigned.

Work Environment and Physical Requirements

• Must be fluent in both English, Cantonese, and or Mandarin; must read, write, and speak.
• Must be able to be physically onsite (Londonderry, NH).
• Must be authorized to work in the U.S., as we are unable to sponsor or take over sponsorship.
• Must be flexible - able to work 8:30 AM - 5 PM, Sunday to Thursday or Monday to Friday, depending on the needs of the Sales Dept.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.