Customer Service Representative (Bilingual English-Spanish)

Spectra Gutter Systems; Pompano Beach (FL); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Integrity & safety culture

Career development

Industry leader in rainware

Descripción de la vacante

Spectra Gutter Systems in Pompano Beach, FL seeks a bilingual Customer Service Specialist (English–Spanish) to be the primary contact for customers, handling inquiries, resolving issues, and supporting retention. You will assist with orders, product recommendations, and upsell opportunities while building lasting relationships with clients.

The role emphasizes clear communication, proactive problem solving, and collaboration with sales and operations to meet customer needs and drive account

Formación

• Fluency in Spanish required.
• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency including CRM and MS Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

Responsabilidades

• Serve as primary point of contact for customer inquiries by phone, email, and other channels.
• Communicate with customers in English and Spanish.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns and service issues.
• Document customer interactions and resolutions in company systems.
• Assist with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of products, services, and processes.
• Identify upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Collaborate with sales, operations and other departments to meet customer needs and achieve business goals.

Conocimientos

Fluency in Spanish

Communication skills

Customer service

Educación

High school diploma or GED

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Description

The Customer Service Specialist (Bilingual English–Spanish) delivers exceptional customer support as a primary point of contact for customers. This role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross‑selling, account development, and relationship management.

Principal Responsibilities

Customer Service & Account Support

• Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.


• Communicate effectively with customers in English and Spanish, both by phone and in person.


• Provide accurate, timely solutions and exceptional customer service.


• Troubleshoot and resolve customer concerns, complaints, and service issues.


• Document customer interactions and resolutions accurately in company systems.


• Assist customers with order processing, product selection, pricing, and service-related requests.


• Develop strong knowledge of company products, services, and processes.

Sales Support & Relationship Development

• Identify and pursue upselling, cross‑selling, and new business opportunities.


• Build and maintain strong customer relationships to support retention and account growth.


• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.


• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

• Fluency in Spanish is required, with the ability to communicate effectively by phone and in person.


• High school diploma or GED required.


• 1–2 years of customer service, inside sales, account management, or related experience preferred.


• Basic computer proficiency, including CRM systems and Microsoft Office.


• Strong written and verbal communication skills.


• Ability to work in a fast‑paced environment and manage multiple priorities effectively.


• Strong problem‑solving, organizational, and customer service skills.


• Sales‑minded approach with the ability to identify growth opportunities and build strong customer relationships.

What We Offer

• A workplace where employees feel valued, supported, and empowered to grow.


• A team that values integrity, innovation, safety, and customer service.


• Opportunities for career development and long‑term success.


• The opportunity to contribute to an established manufacturer and distributor of aluminum rainware products.