Customer Service Representative (Bilingual English-Spanish)

Spectra Gutter Systems; Islamorada (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Spectra Gutter Systems in Islamorada, FL is seeking a Customer Service Specialist fluent in English and Spanish to be the primary contact for customers. You will handle inquiries, resolve issues, assist with orders, and identify upsell opportunities to support revenue growth.

The role emphasizes building strong relationships, collaborating with sales and operations, and delivering exceptional service in a fast-paced environment.

Qualifications

• Fluency in Spanish is required, with the ability to communicate effectively by phone and in person.
• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong problem-solving, organizational, and customer service skills.
• Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

Responsibilities

• Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.
• Communicate effectively with customers in English and Spanish, both by phone and in person.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Job description

Description

The Customer Service Specialist (Bilingual English–Spanish) delivers exceptional customer support as a primary point of contact for customers. This role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross‑selling, account development, and relationship management.

Principal Responsibilities

• Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.
• Communicate effectively with customers in English and Spanish, both by phone and in person.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service‑related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross‑selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Customer Service & Account Support

• Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.
• Communicate effectively with customers in English and Spanish, both by phone and in person.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service‑related requests.
• Develop strong knowledge of company products, services, and processes.

Sales Support & Relationship Development

• Identify and pursue upselling, cross‑selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

• Fluency in Spanish is required, with the ability to communicate effectively by phone and in person.
• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast‑paced environment and manage multiple priorities effectively.
• Strong problem‑solving, organizational, and customer service skills.
• Sales‑minded approach with the ability to identify growth opportunities and build strong customer relationships.

What We Offer

• A workplace where employees feel valued, supported, and empowered to grow.
• A team that values integrity, innovation, safety, and customer service.
• Opportunities for career development and long‑term success.
• The opportunity to contribute to an established manufacturer and distributor of aluminum rainware products.