Customer Service Representative (Bilingual in Spanish)

Employment & Training Centers, Inc.; Broomfield (CO); On-site; USD 27,552; Full time

Job summary

A customer service organization is seeking a Customer Service Representative in Broomfield, CO. This entry-level role involves handling inbound and outbound calls to assist customers with toll road inquiries effectively. The ideal candidate will have strong communication skills, computer proficiency, and be able to manage accounts professionally. With a salary of $20.00/hour, it's an opportunity to start your career in customer service.

Qualifications

• Ability to perform basic math calculations.
• Punctual, reliable, and collaborative team player.

Responsibilities

• Handle inbound and outbound customer service calls regarding toll road accounts.
• Negotiate and establish payment terms and plans.
• Monitor debtor accounts and follow up to ensure timely payments.
• Address escalated calls and work toward resolution.

Skills

Basic computer proficiency

Strong multi-tasking and organizational skills

Excellent listening and communication abilities

Ability to remain composed in challenging situations

Job description

Overview

Overview

We are currently seeking a Customer Service Representative to join our team in Broomfield, CO. This role handles both inbound and outbound calls to assist customers with toll road inquiries across the United States. The ideal candidate will demonstrate professionalism, clear communication skills, and the ability to manage customer accounts effectively.

Key Responsibilities

• Handle inbound and outbound customer service calls regarding toll road accounts
• Negotiate and establish payment terms and appropriate payment plans
• Monitor debtor accounts and follow up to ensure timely payments
• Address escalated calls and work toward resolution in a professional manner

Requirements

• Basic computer proficiency
• Ability to perform basic math calculations
• Strong multi-tasking and organizational skills
• Excellent listening and communication abilities
• Punctual, reliable, and collaborative team player
• Ability to remain composed and solution-oriented in challenging situations

Training

Two-week training period from 8:00 AM to 5:00 PM (MST), with a one-hour lunch break.

• Monday–Thursday, 11:30 AM–8:00 PM, and Friday, 9:30 AM–6:00 PM, with a rotating Saturday (MST)

Compensation

• $20.00 per hour

Location

• Broomfield, CO

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Law Practice
• Financial Services
• Government Administration