Customer Service Representative - Bi-Lingual

TA Resources LLC; Wheeling (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

A staffing and consulting firm is seeking a bilingual (English/Spanish) Customer Service Representative for a client in Wheeling, IL. The role includes managing customer calls, processing orders, and providing product information. Candidates should possess strong interpersonal skills and attention to detail. A supportive environment with benefits like health insurance and a 401(k) plan is offered. Previous experience in customer service is a plus, but not required.

Qualifications

• Must be fluent in English and Spanish.
• Prior customer service or sales experience is a plus but not a requirement.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Manage incoming customer calls and respond to inquiries.
• Process customer orders and payments in a timely manner.
• Identify customer opportunities and upsell when possible.
• Provide accurate product information for customer issues.
• Collaborate with other departments to meet customer needs.

Skills

Bilingual (English/Spanish)

Customer service skills

Interpersonal skills

Attention to detail

Time management

Education

High school graduation or equivalent

Tools

Microsoft Office (Excel)

Microsoft Navision or Business Central

Job description

About the job Customer Service Representative - Bi-Lingual

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Bi-Lingual Customer Service Representative for our client located in Wheeling, IL.

Our client is a privately held company that has been successfully manufacturing and distributing coatings and adhesives products to the resurfacing and repair marketplace for over 40 years. The company has demonstrated strong organic growth and is additionally actively expanding through acquisition. We offer industry-leading customer and technical service and are committed to providing innovative solutions that meet current and emerging demands of the markets we serve.

We are seeking a bi-lingual (English/Spanish) Customer Service Representative to support our customers. Reporting to the Customer Service Manager, the position has the following responsibilities, competencies, and experience/education requirements:

General Responsibilities:

• Manage incoming customer calls and respond to inquiries.
• Process customer orders and payments in a timely manner.
• Identify customer opportunities and upsell the customer when possible and perform sales support duties. This role should partner closely and be an extension of the sales team.
• Provide accurate product information to ensure appropriate solutions and resolutions for customer issues. Product training will be provided.
• Collaborate with other departments to ensure customer needs are met.
• Strong interpersonal skills as building relationships with customers is critical
• Attention to details to deliver high quality and accurate work.
• Team-oriented for working within productive and supportive company culture.
• Ability to multitask and have effective time management.
• Curiosity to learn.

Education/Work Experience:

• Proficient with the Microsoft Office, especially Excel
• Microsoft Navision or Microsoft Business Central experience is a plus
• Prior customer service or sales experience a plus but not a requirement
• High school graduation or equivalent.
• Fluency in English and Spanish

For the person possessing the above attributes, we offer an energetic and supportive environment to prosper in your career. In addition to wages, we offer a full range of benefits, including insurance for medical, dental, vision, and life, along with a 401(k) that includes a company match provision.