Branch Call Support Consultant

First Hawaiian Bank; Honolulu (HI); On-site; USD 45,500 - 59,000; Full time

Job summary

A financial institution in Honolulu is seeking an experienced Branch Call Support Consultant to assist branches and the call center with customer inquiries. The ideal candidate will have a Bachelor’s degree and 3 years of experience in a branch environment, along with strong communication and time management skills. The salary range is $45,500–$59,000 annually. Flexibility is essential as the role may require various working hours throughout the week.

Qualifications

• 3 years of progressively responsible experience in a branch environment required.
• Familiarity with technology systems.
• Work experience in a customer service-oriented field preferred.

Responsibilities

• Support Branches, Call Center, and other departments in assisting customers.
• Resolve operational inquiries and concerns.

Skills

Good written and verbal communication

Attention to detail

Time management skills

Ability to handle confidential matters

Flexible and adaptable

Education

Bachelor’s degree in a business-related field

Job description

First Hawaiian Bank is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join our Service Delivery Division.

Compensation

The annual salary range for this role is $45,500–$59,000 per year, commensurate with experience. The successful candidate will be hired at the level that aligns with their experience.

Work Schedule

Monday – Friday, 8:00 AM to 5:00 PM (hours may vary).

Responsibilities

In this role, you’ll support Branches, Call Center, and other departments in assisting customers with the resolution of operational inquiries and concerns.

Qualifications

The ideal candidate will have:

• Bachelor’s degree in a business-related field, or equivalent experience required.
• 3 years of progressively responsible experience in a branch environment required.
• Familiarity with technology systems.
• Work experience in a customer service‑oriented field preferred.
• Good written and verbal communication.
• Able to handle confidential matters judiciously.
• Possesses attention to detail with excellent follow‑through.
• Able to work under pressure with multiple deadlines.
• Good time management skills.
• Flexible and adaptable to work various hours, days, weekends, and holidays.