Customer Service Representative

HireBus Inc.; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Benefits

Job summary

Sani-Bright Carpet Cleaning is seeking a Customer Service Specialist to manage high-volume calls, texts, and emails. You will assess customer needs, build relationships, and provide accurate information using the right tools.

You will schedule technicians, assign jobs by priority, and handle complaints to ensure resolution and satisfaction. You’ll engage walk-in customers at the rug-check counter, maintain records, and follow procedures to deliver top-tier service.

Qualifications

• Must have a magnetic phone presence and a customer-service superpower.
• Able to manage multiple tasks with grace and efficiency.
• Proficient with Microsoft Office and common CRM systems.
• Experience with QuickBooks or ServiceTitan is preferred.

Responsibilities

• Effectively manage incoming calls, texts, and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through open communication.
• Provide accurate information using the right tools and methods.
• Meet personal/team sales targets and call handling quotas.
• Schedule and communicate with technicians to meet customer requirements.
• Assign jobs based on priority to available workforce.
• Handle complaints with timely solutions and follow-up.

Skills

Customer service

Dispatcher experience

Multitasking

Typing 50+ wpm

Microsoft Office

CRM systems

US work eligibility

Phone presence

Tools

QuickBooks

ServiceTitan

Windows PC

Job description

Are you ready to ignite your career with a dynamic role that puts your exceptional organizational, client service, and computer skills to the test? Look no further! We're on the hunt for a top-notch Customer Service Specialist to join our team and take your talents to the next level.

Position Highlights:

As our Customer Service Specialist, you'll be the driving force behind the exceptional customer service at Sani-Bright Carpet Cleaning.

What You’ll Be Doing:

• Effectively manage incoming calls, texts, and emails

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Schedule & communicate with technicians to meet customer requirements

• Assign jobs based on priority to the available workforce

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Serve and assist walk-in customers at our area rug check-in counter

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

What We Offer:

• A vibrant and energetic work environment.

• Expert, on-going customer service training & coaching support to keep you at the top of your game.

• The chance to be the go‑to expert for high‑end customer service.

• Opportunities for personal and professional growth.

• Competitive compensation, bonuses, and benefits.

• The satisfaction of knowing you're a key player in our team’s success.

Requirements to Shine:

• A magnetic phone presence and a customer-service superpower.

• Preferably, 2 years previous experience working as a CSR or Dispatcher.

• Juggling multiple tasks with grace is your forte.

• Ability to work 1 Saturday each month.

• You have the charisma to present and sell our outstanding services.

• Typing at the speed of light—50 words per minute or more.

• Additional computer experience preferred (familiar with modern Microsoft (excel, outlook, word, etc) and Customer Record systems (for example: Quickbooks, ServiceTitan, etc.) on Windows PC)

• Self-motivated and ready to rock.

• Eligible to work in the United States.

• A clean record (pass a background check and drug screen).

• Dress to impress in smart casual attire.

Requirements

in customers at our area rug check; in counter Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers