Office Manager

The Around Clock Janitorial Service Company; Village of Farmingdale (NY); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Paid sick time

Opportunities for growth

Supportive team environment

Job summary

A local cleaning services company in Farmingdale is seeking an Office Manager who will handle customer communications, billing, and general office support. The ideal candidate has over 2 years of experience in office administration or customer service, with strong communication skills. This full-time position offers a competitive pay range of $23-$27/hour. Join a supportive family-owned team where you can grow professionally.

Qualifications

• 2+ years of experience in office administration or customer service.
• Strong verbal and written communication skills are essential.
• Proficiency in computers and office software.

Responsibilities

• Prepare, issue, and reconcile invoices.
• Enter and update job details in the CRM with high data integrity.
• Proactively communicate with customers for scheduling.

Skills

Office administration

Customer service

Communication skills

Detail-oriented

Organized

Tools

QuickBooks

Jobber

Job description

Office Manager

Bring your organization, communication, and customer care skills -- this is not your average desk job.

At ATC Rug Washing & Specialty Cleaning Services, we don't just clean rugs; we preserve heirlooms, restore delicate fibers, and deliver five-star results across Long Island. As our new Office Manager, you'll be the friendly, organized hub that keeps our operations running smoothly and our customers smiling.

Founded in 1978, ATC Rug Washing & Specialty Cleaning Services is a third-generation, family-owned business based in Farmingdale, NY. We specialize in professional rug washing and in-home specialty cleaning services -- from carpet and upholstery to tile, wood floors, and more. We've grown rapidly in recent years by delivering craftsmanship, care, and communication that stand out.

Learn more about us at: https://atcrugwashing.com

About the Role

This is a customer service and administrative support role -- ideal for someone who enjoys helping people, managing details, and keeping a busy small business organized. You'll be the first point of contact for our clients, supporting both in-shop operations and our mobile cleaning teams.

No two days are the same. You'll balance phone and email communication, scheduling, invoicing, and general office coordination -- all while ensuring our clients and team members get what they need, when they need it.

Responsibilities

Billing and Invoicing

• Prepare, issue, and reconcile invoices; ensure jobs are properly closed and marked paid in the CRM (Jobber)
• Monitor balances, resolve billing discrepancies, and support timely collections activities
• Maintain accurate records, file documentation, and process wholesale and program invoices as assigned

CRM and Workflow Management

• Enter and update all job details, status changes, and payments in Jobber with high data integrity
• Coordinate daily technician and logistics routes, including service calls and pickup/drop-off schedules

Customer Communications

• Proactively call and text customers for scheduling, pickup/drop-off confirmations, and rug-ready notifications
• Conduct post-job follow-ups and send review requests via Chirp to support reputation management
• Perform routine Chirp check-ins and ensure prompt, professional responses across channels

Reporting and Administration

• Maintain spreadsheets for budget tracking and operational reporting; ensure data completeness and accuracy
• Support program billing and general filing requirements

Revenue Support

• Identify appropriate upsell opportunities and document outcomes; eligible for commission-based incentives

General Office Support

• Greet customers and answer phone and email inquiries with professionalism and warmth
• Assist with inventory tracking, supply orders, and vendor coordination
• Handle general administrative and office management duties as needed
• Uphold our reputation for prompt, courteous, and high-quality service

Qualifications

• 2+ years of experience in office administration, customer service, or a related role
• Strong verbal and written communication skills
• Proficient with computers, email, and office software (QuickBooks and Jobber experience a plus)
• Detail-oriented, organized, and dependable
• Ability to prioritize and manage multiple tasks with minimal supervision
• Positive attitude, professional demeanor, and commitment to teamwork
• Authorized to work in the U.S.

Compensation & Benefits

• Full-time position, Monday-Friday schedule
• Competitive pay based on experience ($23-$27/hour range anticipated)
• Paid sick time (per NY state law)
• Opportunities for growth and advancement
• Supportive, family-owned team environment

Ready to grow with a trusted local company?