Service Appointment Coordinator

Casey Auto Group; Newport News, Northern (VA, KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Prescription Drug Coverage

HealthJoy App

Employee Assistance Program

401(k) Plan

Disability

ID Protection

Gym Discounts

Job summary

Casey Auto Group seeks a Service Appointment Coordinator for its Business Development Center. You will handle high-volume service calls, assist with scheduling appointments, and help the team hit daily appointment goals while delivering excellent customer experiences.

The role emphasizes strong customer service, clear communication, and reliable attendance in a fast-paced automotive environment. Compensation includes hourly pay plus commissions with day shifts Monday–Saturday.

Qualifications

• Strong customer service and communication skills are required.
• Ability to handle high-volume calls and schedule service appointments.
• Professional phone etiquette and friendly, helpful communication.
• Motivated by clear targets with dependable attendance.
• Strict adherence to company guidelines and integrity.

Responsibilities

• Handle high-volume inbound and outbound service calls to schedule appointments.
• Contribute to meeting daily appointment goals and service department targets.
• Maintain professionalism and accurate scheduling information for customers and technicians.

Skills

Customer service

Communication skills

Phone etiquette

Target-driven

Punctuality

Education

High school diploma or GED

Job description

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center!

Are you an energetic communicator who loves connecting with people and thrives in a fast-paced environment? Do you possess top-notch phone etiquette and a passion for delivering an exceptional customer experience?

In this vital role, you will be the voice of our service departments—handling high-volume inbound and outbound service calls, assisting with scheduling service appointments, and helping us hit our daily appointment goals.

If you have strong customer service and communication skills, are motivated by clear targets, and are dedicated to excellence, we want you on our team!

Compensation & Availability

• Pay: $16.00 per hour plus commissions
• Schedule Requirements: Must be available to work shifts Monday through Saturday between the hours of 7:00 am and 6:00 pm.

Qualifications

• Core Skills: Strong customer service and communication skills are required. We look for results-driven individuals who are motivated by clear benchmarks. Your primary focus is to turn conversations into booked service appointments while maintaining the highest level of professionalism.
• Education/Experience: High school diploma or GED; OR 1 to 3 months of related customer service/call center experience; or an equivalent combination of education and experience.
• Telephone Skills: Ability to master phone training techniques, demonstrating exceptional phrasing, tone, and smooth communication.
• Communication: Strong ability to read, comprehend, and write simple correspondence, and effectively present information to customers and team members.
• Professionalism: Strict adherence to company guidelines regarding integrity, customer honesty, and professional language. Consistency with punctuality and attendance is required.

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

Ready to join our team?

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.