Customer Service Representative / Administrative Assistant

Lifetime Roofing, LLC.; Spring (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Health, dental, vision insurance

401k + PTO + paid holidays

Career growth opportunities

Collaborative work environment

Job summary

Lifetime Roofing in Spring, TX is seeking a CSR Administrative Assistant to be the face and voice of the company while keeping daily office operations running smoothly. This hybrid & on-site, full-time role offers a salary between $45,000 and $60,000 plus a production bonus.

You will support customer service, manage data in our CRM, assist with scheduling, and collaborate with marketing. Growth opportunities and comprehensive benefits are included.

Qualifications

• Minimum 1–2 years in customer service, administrative support or receptionist role.
• High school diploma or equivalent; Associate’s or Bachelor’s degree a plus.
• Proficiency in Google, Gmail, Word, Excel, Outlook; CRM experience with Acculynx and CompanyCam; social media familiarity.

Responsibilities

• Customer Support: answer calls, set appointments, respond to emails, greet clients professionally.
• Problem solving: address inquiries, resolve complaints, provide accurate product/service details.
• Data Management: maintain customer records, invoices, and CRM data.
• Administrative Support: manage scheduling, files, reports, and marketing collateral; assist social media tasks.
• Team Collaboration: support management and other departments on special projects.

Skills

Verbal communication

Written communication

Multitasking

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Acculynx

CompanyCam

Google Suite

Gmail

Word

Excel

Outlook

Social media tools

Job description

Spring, TX | Hybrid & On-Site | Full Time | $45,000 - $60,000 (Salary + Production Bonus)

About Our Company

At Lifetime Roofing our core values are: Customer Service, Quality & Integrity. We are growing FAST and are expanding rapidly! We strive to deliver complete solutions to our clients with full transparency, genuine care of their projects and masterful quality of work. To our team members we aim to provide an opportunity for continued growth, education and a sense of belonging and purpose. Our executive leadership team has decades of experience within the trades industries building some of the most reputable businesses in the country that are still operating at full capacity till this day. We are looking for an energetic, organized, and detail-oriented CSR Administrative Assistant to join our growing team. In this dual role, you will be the face and voice of our company for clients while keeping our daily office operations running smoothly.

What You’ll Do

• Customer Support: Answer incoming calls, make outgoing calls to incoming leads, set sales appointments, respond to client emails, and assist visitors with a welcoming and professional attitude.
• Problem Solving: Address customer inquiries, resolve complaints, and provide accurate product/service information.
• Data Management: Maintain and update customer records, invoices, and databases in our CRM system.
• Administrative Support: Manage office scheduling, organize digital files, prepare reports, and sort incoming mail. Prepare sales folders, post cards, marketing materials and assist the marketing team in basic social media content and posting/responding on socials.
• Team Collaboration: Assist management and other departments with special administrative projects as needed.

What We’re Looking For

• Experience: Minimum of 1-2 years of experience in customer service, administrative support, or a receptionist role.
• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
• Tech Skills: Proficiency in Google, GMail, Word, Excel, Outlook and experience with CRM software (e.g., Acculynx, CompanyCam) is preferred (Training Provided). Comfortable using and navigating social media platforms such as: Facebook, Instagram, LinkedIn, TikTok, etc.
• Communication: Exceptional verbal and written communication skills with a strong phone, iPad & laptop presence.
• Skills: Strong multitasking abilities, excellent time management, and a high level of attention to detail.

What We Offer

• Competitive salary with monthly/annual bonus potential.
• Comprehensive health, dental, and vision insurance.
• 401k matching program / Paid Time Off (PTO) / Paid holidays.
• Opportunities for professional growth and career advancement.
• A supportive, friendly, and collaborative work environment.