Customer Service Representative / Administrative Assistant

Lifetime Roofing; Spring (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Paid holidays

Growth opportunities

Collaborative environment

Job summary

Lifetime Roofing in Spring, TX is seeking a Customer Service Representative / Administrative Assistant to join our team in a hybrid/on-site role. You will serve as the face and voice of clients, manage schedules, and keep CRM data accurate, while supporting marketing and office operations.

The ideal candidate has 1–2 years of experience in customer service or admin, a high school diploma (associate/bachelor a plus), and proficiency with Google Workspace, CRM software, and social media platforms.

Qualifications

• 1–2 years of experience in customer service or administrative roles.
• High school diploma or equivalent required; associate or bachelor’s degree is a plus.
• Proficient with Google, Gmail, Word, Excel, Outlook and CRM software; comfortable with social media platforms.

Responsibilities

• Answer calls and emails, set appointments, greet visitors with a welcoming attitude.
• Maintain and update customer records and invoices in the CRM.
• Keep office scheduling and digital files organized; prepare reports and marketing materials.
• Support the marketing team with basic social media content and posting.
• Collaborate with management and other departments on admin projects.

Skills

Customer service

Administrative support

Multitasking

Communication

Social media familiarity

Education

High school diploma or equivalent

Associate/Bachelor’s degree a plus

Tools

Acculynx

CompanyCam

Gmail

Google

Word

Excel

Outlook

Job description

Customer Service Representative / Administrative Assistant

Spring, TX | Hybrid & On-Site | Full Time | $45,000 - $60,000 (Salary + Production Bonus)

About Our Company

At Lifetime Roofing our core values are: Customer Service, Quality & Integrity. We are growing FAST and are expanding rapidly! We strive to deliver complete solutions to our clients with full transparency, genuine care of their projects and masterful quality of work. To our team members we aim to provide an opportunity for continued growth, education and a sense of belonging and purpose. Our executive leadership team has decades of experience within the trades industries building some of the most reputable businesses in the country that are still operating at full capacity till this day. We are looking for an energetic, organized, and detail-oriented CSR Administrative Assistant to join our growing team. In this dual role, you will be the face and voice of our company for clients while keeping our daily office operations running smoothly.

What You'll Do

• Customer Support: Answer incoming calls, make outgoing calls to incoming leads, set sales appointments, respond to client emails, and assist visitors with a welcoming and professional attitude.
• Problem Solving: Address customer inquiries, resolve complaints, and provide accurate product/service information.
• Data Management: Maintain and update customer records, invoices, and databases in our CRM system.
• Administrative Support: Manage office scheduling, organize digital files, prepare reports, and sort incoming mail. Prepare sales folders, post cards, marketing materials and assist the marketing team in basic social media content and posting/responding on socials.
• Team Collaboration: Assist management and other departments with special administrative projects as needed.

What We're Looking For

• Experience: Minimum of 1-2 years of experience in customer service, administrative support, or a receptionist role.
• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
• Tech Skills: Proficiency in Google, GMail, Word, Excel, Outlook and experience with CRM software (e.g., Acculynx, CompanyCam) is preferred (Training Provided). Comfortable using and navigating social media platforms such as: Facebook, Instagram, LinkedIn, TikTok, etc.
• Communication: Exceptional verbal and written communication skills with a strong phone, iPad & laptop presence.
• Skills: Strong multitasking abilities, excellent time management, and a high level of attention to detail.

What We Offer

• Competitive salary with monthly/annual bonus potential.
• Comprehensive health, dental, and vision insurance.
• 401k matching program / Paid Time Off (PTO) / Paid holidays.
• Opportunities for professional growth and career advancement.
• A supportive, friendly, and collaborative work environment.