Roofing Sales Consultant

IBC Roofing LLC; Wilson (NC); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Performance-based compensation plan

Training and support for sales and PM

Professional, fast-paced team

Leadership opportunities over time

Job summary

IBC Roofing LLC is seeking a Roofing Sales Consultant to manage the full client experience for residential and commercial roofing projects. The role blends sales, project coordination, and CRM management to drive client acquisition and service excellence.

Responsibilities include lead generation, client database upkeep, contract explanations, insurance-claim coordination, on-site inspections, and collaboration with adjusters.

Qualifications

• Prior experience in sales encouraged but not required.
• Strong ability to learn sales processes.
• Comfortable with roofing-related tasks, including roof inspections and minor repairs.
• Proficiency with CRM systems or willingness to learn quickly.
• Strong written and verbal communication skills.
• Valid driver's license and reliable transportation required.

Responsibilities

• Generate, track, and follow up on leads consistently.
• Develop and maintain a detailed client database.
• Create and implement strategic outreach plans to support sales.
• Conduct phone outreach to new and existing clients.
• Explain contracts and scopes of work, resolving client questions.
• Assist customers with insurance claims; coordination with General Manager for inspections/claims.
• Meet with insurance adjusters at customer sites to advocate for claim approvals.
• Conduct on-site roof inspections, take photos, and upload findings to CRM.
• Review loss reports and assist customers in signing scopes or contracts.
• Participate in build process and final quality walk-throughs.
• Monitor material delivery and product quality.
• Collect completion photos and submit documents for invoicing.

Skills

CRM proficiency

Customer communication

Sales process learning

CRM systems experience

Driver's license

Roofing knowledge

Microsoft Office

Tools

Acculynx

MS Office

Job description

Compensation: Commission (details to be discussed)

Position Summary

We are hiring a Roofing Sales Consultant to support the end-to-end client experience in residential and commercial roofing projects. This position combines customer relationship management, project oversight, and operational coordination, with a strong emphasis on client acquisition and service excellence. This is a performance-based role, ideal for individuals who are driven, self-motivated, and thrive in fast-paced, client-facing environments.

Key Responsibilities

• Generate, track, and follow up on leads consistently.
• Develop and maintain a detailed client database.
• Create and implement strategic outreach and follow-up plans to support sales efforts.
• Conduct phone outreach to both new and existing clients.
• Explain contracts and scopes of work, resolving any client concerns or questions.
• Assist customers with the insurance claims process; minimum requirements of inspection and claims filed to be determined by General Manager.
• Meet with insurance adjusters at the customer's property to advocate for claim approvals.

Project Oversight & Field Work

• Conduct on-site roof inspections, take photographs, and upload findings to CRM.
• Review loss reports and assist customers in signing scopes or contracts.
• Participate in the build process and perform final quality walk-throughs.
• Monitor material delivery and check product quality as needed.
• Collect completion photos and submit all required documentation for invoicing and production.

Administrative & CRM Management

• Enter all customer and prospect information accurately into CRM (e.g., Acculynx).
• Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production.
• Follow up on outstanding leads, documentation, and collections as needed.
• Maintain clean, organized digital and physical workspaces.

Core Competencies & Expectations

Professionalism

• Dress and present yourself professionally at all times.
• Communicate clearly via phone, email, and in-person interactions.
• Ask thoughtful questions and be prepared with clear, concise answers.

Autonomy & Initiative

• Be proactive in identifying and solving problems independently.
• Take ownership of responsibilities and complete tasks without repeated follow-up.
• Prioritize high-impact tasks and manage time effectively.
• Maintain punctuality and preparation for all appointments, meetings, and job-site visits.
• Complete work accurately and quickly without sacrificing quality.

Team Contribution & Culture

• Build collaborative relationships with colleagues and customers.
• Respect the perspectives and strengths of every team member.
• Maintain a clean and tidy workstation and convey professionalism through tone and body language.

Qualifications

• Prior experience in sales encouraged but not required.
• Strong ability to learn sales processes.
• Comfortable with roofing-related tasks, including roof inspections and minor repairs.
• Competency with Microsoft Office (Excel, Word, Outlook).
• Proficiency with CRM systems or willingness to learn quickly.
• Strong written and verbal communication skills.
• Valid driver's license and reliable transportation required.

What We Offer

• Performance-driven compensation plan with growth opportunity.
• Training and support to help you succeed in both sales and project management.
• A professional, supportive, and fast-paced team environment.
• Opportunities to take on leadership and higher responsibility roles over time.