Customer Service Representative / Administrative Assistant

Lifetime Roofing, LLC.; Houston (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Job summary

Lifetime Roofing, LLC. in Spring, TX is seeking a Customer Service Representative / Administrative Assistant to be the friendly face of the company, handling calls, emails, and appointment scheduling while keeping office operations running smoothly.

You’ll manage customer records, assist with invoices, and support the marketing team with basic social content, under a hybrid arrangement that blends on-site and remote work. Competitive pay and benefits are offered.

Qualifications

• 1–2 years in customer service or administrative support.
• High school diploma required; higher degrees are a plus.
• Experience with CRM systems (e.g., Acculynx, CompanyCam) preferred.

Responsibilities

• Answer calls, schedule appointments, respond to emails, and greet visitors.
• Maintain customer records and invoices in the CRM.
• Support office operations and assist marketing with social content.

Skills

Customer service

Administrative support

Multitasking

Communication

Data management

Education

High school diploma

Associate/Bachelor degree (optional)

Tools

Acculynx

CompanyCam

Google Workspace

Gmail

Excel

Job description

Customer Service Representative / Administrative Assistant

Spring, TX | Hybrid & On-Site | Full Time | $45,000 - $60,000 (Salary + Production Bonus)

About Our Company

At Lifetime Roofing our core values are: Customer Service, Quality & Integrity. We are growing FAST and are expanding rapidly! We strive to deliver complete solutions to our clients with full transparency, genuine care of their projects and masterful quality of work. To our team members we aim to provide an opportunity for continued growth, education and a sense of belonging and purpose. Our executive leadership team has decades of experience within the trades industries building some of the most reputable businesses in the country that are still operating at full capacity till this day. We are looking for an energetic, organized, and detail-oriented CSR Administrative Assistant to join our growing team. In this dual role, you will be the face and voice of our company for clients while keeping our daily office operations running smoothly.

What You'll Do

• Customer Support: Answer incoming calls, make outgoing calls to incoming leads, set sales appointments, respond to client emails, and assist visitors with a welcoming and professional attitude.
• Problem Solving: Address customer inquiries, resolve complaints, and provide accurate product/service information.
• Data Management: Maintain and update customer records, invoices, and databases in our CRM system.
• Administrative Support: Manage office scheduling, organize digital files, prepare reports, and sort incoming mail. Prepare sales folders, post cards, marketing materials and assist the marketing team in basic social media content and posting/responding on socials.
• Team Collaboration: Assist management and other departments with special administrative projects as needed.

What We're Looking For

• Experience: Minimum of 1-2 years of experience in customer service, administrative support, or a receptionist role.
• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
• Tech Skills: Proficiency in Google, GMail, Word, Excel, Outlook and experience with CRM software (e.g., Acculynx, CompanyCam) is preferred (Training Provided). Comfortable using and navigating social media platforms such as: Facebook, Instagram, LinkedIn, TikTok, etc.
• Communication: Exceptional verbal and written communication skills with a strong phone, iPad & laptop presence.
• Skills: Strong multitasking abilities, excellent time management, and a high level of attention to detail.

What We Offer

• Competitive salary with monthly/annual bonus potential.
• Comprehensive health, dental, and vision insurance.
• 401k matching program / Paid Time Off (PTO) / Paid holidays.
• Opportunities for professional growth and career advancement.
• A supportive, friendly, and collaborative work environment.