Customer Service Representative - Addison

Galaxy FBO; Addison (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to provide exceptional concierge services to clients. In this engaging role, you will be the first point of contact, assisting with hotel reservations, rental car requests, and overseeing aircraft servicing. Your professionalism and ability to handle customer demands will ensure a memorable experience for clients. Join a dynamic team committed to excellence and safety, where your contributions will make a significant impact in a fast-paced environment. If you thrive in customer service and enjoy working in a team-driven atmosphere, this opportunity is perfect for you.

Qualifications

• 1-3 years of customer service experience required.
• Proficient in computer skills including email and databases.

Responsibilities

• Serve as the first point of contact for clients, welcoming and assisting visitors.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns.

Skills

Customer Service

Professional Communication

Problem Solving

Teamwork

Education

High School Diploma or GED

Tools

TotalFBO

FlightBridge

Microsoft Office Suite

Job description

Job Details

Job Location: Addison, TX

Salary Range: Undisclosed

Description

Position Summary

The CSR is responsible for providing a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.

Essential Duties and Responsibilities

• Serve as the first point of contact for clients by welcoming, assisting, and directing visitors.
• Qualify for and maintain Airport SIDA (where applicable) and a valid driver’s license.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns.
• Answer phone calls professionally and courteously, processing requests efficiently.
• Prepare and process invoices accurately.
• Utilize and maintain directories and reference materials.
• Greet aircraft upon arrival and departure, assisting arriving passengers and crew members.
• Operate vehicles and golf carts.
• Maintain a friendly demeanor and professional attire according to standards.
• Keep the reception area clean and orderly, and keep the flightline free of FOD and safety hazards.
• Assist flight crew with ramp-side services.
• Coordinate conference room scheduling and setup for events and executive conferences.
• Communicate clearly using two-way radios to relay messages internally and externally.
• Restock supplies as needed.
• Maintain valet parking areas and status boards accurately.
• Ensure passenger vehicles are cleaned and prepared prior to pick-up.
• Participate actively in Galaxy FBO Safety Management System.
• Comply with all Galaxy Standard Operating Procedures (SOPs).
• Observe safety, environmental, and housekeeping rules and policies.
• Complete all required training and maintain certifications.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Interact professionally and discreetly with clients.
• Interpret instructions furnished in written or oral form.
• Handle customer demands and crises with poise.
• Deliver an exceptional customer experience aligned with Galaxy’s commitment to clients.
• Work effectively in a team-driven environment.

Experience and Education

• High school diploma or equivalent (GED).
• 1-3 years of customer service experience.
• Proficient in computer skills including email, databases, word processing, spreadsheets, and graphics.
• Valid driver’s license.
• Experience with software such as TotalFBO and FlightBridge preferred.
• Experience with flight scheduling/dispatching in Part 91 or 135 operations preferred.