Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking insurance agency as a customer relations assistant, where your skills in communication and empathy will shine. This role offers the chance to create exceptional customer experiences while supporting a dynamic team. You will manage inquiries, resolve issues, and help retain customers, all while enjoying opportunities for personal and professional growth. If you are passionate about helping others and thrive in a fast-paced environment, this position is perfect for you. Be part of a mission-driven team that focuses on managing risks and realizing dreams for the community.

Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.

Skills

Bilingual Spanish

Communication Skills

Problem-Solving Skills

Customer Service

Job description

Responsive recruiter

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

Role Description

As a customer relations/assistant salesperson with Jerry Heckman State Farm, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career by resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we seek. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

1. Manage customer inquiries and resolve issues.
2. Maintain customer records and update information as needed.
3. Assist with customer retention strategies.
4. Coordinate with other departments to ensure customer satisfaction.
5. Assist Sales representatives

Qualifications

Bilingual Spanish

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $60,000.00 per year

Our Mission

My team’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Addison, TX, and assist customers with their insurance and financial service needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.