Customer Service Representative 840770

Stivers Staffing Services; Cleveland (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Stivers Staffing Services in Cleveland, OH seeks a Technical Customer Service Representative to help customers with technical products and solutions on-site.

You will handle calls, emails, and chats, diagnose issues, document steps, and guide users through troubleshooting while communicating clearly.

This role offers steady hours, immediate start, and opportunities to grow with a supportive team.

Qualifications

• 1–2 years of customer service, technical support, or related experience.
• Proficient with Microsoft Word, Excel and Outlook.
• Strong mechanical aptitude; able to explain technical information clearly.
• Ability to read and interpret technical documentation and schematics.
• Excellent verbal and written communication; professional tone.
• Spanish bilingual skills preferred but not required.

Responsibilities

• Assist customers through phone, email, web chat, and vendor support portals.
• Diagnose technical concerns and identify appropriate solutions.
• Document customer interactions, troubleshooting steps, and resolutions in the support system.
• Distinguish between product defects, quality concerns, and user-related issues.
• Provide professional technical support and guide customers through troubleshooting.
• Educate users on product features, procedures, service manuals, and schematic diagrams.
• Respond promptly to support requests, recommend additional solutions when appropriate, and follow up to ensure issues are resolved.

Skills

Customer service

Technical support

Microsoft Word

Microsoft Excel

Microsoft Outlook

Mechanical aptitude

Documentation interpretation

Verbal and written communication

Team collaboration

Spanish language

Education

Associate degree or technical training preferred

Job description

High-Energy Technical Customer Service Role – Urgently hiring in Cleveland!

Job Title: Technical Customer Service Representative Pay: $20.00 per hour Hours: Monday - Friday, 8:00 AM - 5:00 PM (overtime during holiday season) Start Date: ASAP

Are you someone who enjoys solving problems, helping customers, and using your technical knowledge to make a difference? We are seeking a Technical Customer Service Representative to join a growing team in Cleveland, OH. This is an excellent opportunity to combine strong customer service skills with hands-on problem-solving in a role where no two days are exactly the same. As a Technical Customer Service Representative, you will serve as a trusted point of contact for customers and end users who need assistance with company products. Your ability to communicate complex information in an easy-to-understand way will play an important role in creating a positive customer experience and supporting the company’s commitment to quality and service.

What You'll Do

As a Technical Customer Service Representative, you will be responsible for

• Assist customers through phone, email, web chat, and vendor support portals.
• Diagnose technical concerns and identify appropriate solutions.
• Document customer interactions, troubleshooting steps, and resolutions in the support system.
• Distinguish between product defects, quality concerns, and user-related issues.
• Provide professional technical support and guide customers through troubleshooting.
• Educate users on product features, procedures, service manuals, and schematic diagrams.
• Respond promptly to support requests, recommend additional solutions when appropriate, and follow up to ensure issues are resolved.

What You'll Bring

The ideal candidate for this role will have

• Bring 1–2 years of customer service, technical support, or related experience.
• Demonstrate proficiency with Microsoft Word, Excel, and Outlook.
• Possess strong mechanical aptitude and communicate confidently about products and services.
• Interpret technical documentation, product information, and schematic diagrams effectively.
• Communicate clearly and professionally in both verbal and written interactions.
• Work collaboratively with team members while following established procedures and direction.
• Spanish bilingual skills and an associate degree or technical training are preferred but not required.

Why Join Us in Cleveland?

• Opportunity to work with a company committed to employee growth and development
• Comprehensive training provided to support your success in the role
• Competitive hourly pay with potential for career advancement
• Enjoy affordable health and prescription coverage with no waiting period
• Benefits offered by the employer once hired permanently

Location & Schedule

This position is on-site in Cleveland, OH, and offers standard weekday hours from 8:00 AM to 5:00 PM.