Customer Service Representative-2nd shift

Roto Rooter; Linthicum (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Roto-Rooter is hiring a Call Center Customer Service Representative for the evening shift in Linthicum, MD. Join a reputable national brand and be the first point of contact for customers while providing exceptional service. This full-time position offers competitive pay and benefits, including medical insurance, paid vacation, and a matching 401K.

Benefits

Medical insurance with drug card

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Bilingual skills are a plus.
• Prior call center experience is helpful.
• Ability to work in a fast-paced environment.

Responsibilities

• Be the first point of contact with customers.
• Schedule service calls based on customer availability.
• Obtain key information from customers and discuss additional services.

Skills

Customer Service Focus

Communication Skills

Data Entry

Empathy

Organizational Skills

Detail-oriented

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

Call Center Customer Service Representative, 2nd Shift

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Baltimore area Call Center on the evening shift (until 10:00pm).

+ Be the first point of contact with our customers.

+ Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.

+ Data entry, including customer contact information and relevant details concerning their plumbing problems.

+ Schedule a service call based on customer’s availability and convenience.

+ Discuss additional services and products we have available that may be helpful.

+ Be a trusted informational resource for Roto-Rooter customers.

+ Bilingual skills are a plus!

+ Strong customer service focus

+ AS400 knowledge is preferred

+ Prior call center experience is helpful

+ Able to work in a fast-paced environment

+ Excellent oral and written communication skills

+ A Working knowledge of Microsoft Word and Excel programs

+ Self-starter who is organized and thorough with attention to detail

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

+ Medical insurance with a Prescription Drug Card

+ Accident and Critical Illness Insurance

+ Dental Insurance

+ Vision Insurance

+ Paid Vacation

+ Paid Training

+ Life Insurance

+ Matching 401K Retirement Savings Plan

+ Tuition Reimbursement

+ Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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External Company Name: Roto-Rooter Services Company

External Company URL: rotorooter.com

Street: 505 Progress Drive