Field Service Representative I - 2nd shift

Kreg Therapeutics; Washington (District of Columbia); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to enhance patient care through the delivery and maintenance of specialized medical equipment. This role is pivotal in ensuring that complex patients receive the best possible care by providing timely service and support. You will work closely with a committed team, directly impacting patient outcomes while enjoying a culture that values innovation and teamwork. If you thrive in a dynamic environment where your contributions matter, this opportunity offers a chance to grow and make a difference in the healthcare community.

Benefits

Comprehensive Benefit Package

Paid Travel Expenses

Kreg Phone & Laptop

Vacation, Personal & Sick Time

Qualifications

• Must be able to lift and move heavy medical equipment.
• Strong communication and customer service skills are essential.

Responsibilities

• Deliver, service, and pick-up medical equipment from facilities.
• Maintain communication with central dispatch regarding customer orders.
• Clean and disinfect rental equipment according to policies.

Skills

Customer Service Skills

Communication Skills

Leadership

Ability to Lift 50 lbs

Troubleshooting

Education

Valid Driver’s License

Tools

Box Truck

Medical Equipment

Job description

Description

Our mission is to help hospitals improve the management and outcomes of their most complex patients.

Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.

The Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics’ rental medical equipment. FSR’s must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR’s prepare equipment for patient use with meticulous maintenance, disinfecting and testing. This role will report directly to the UMMC campus for work.

Primary Responsibilities of the Field Service Representative:

1. While performing the duties of this job, the employee will be required to stand and walk during the majority of his/her shift.
2. Must be able to carry and move 50 lbs.
3. Must be able to load a 1000lb hospital bed onto a truck, which may require bending, laying on the floor or kneeling to secure the bed before and after transport.
4. Must be able to apply the required force to maneuver and stop the movement of a 1000lb hospital bed. Must be able to push, turn or pull a 1000lb bed throughout the facility to a patient care room.
5. May be required to drive 10-250 miles daily.
6. Must be able to stand, kneel, and stoop for up to 8 hours daily to clean and disinfect equipment.
7. Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.
8. Deliver, service, and pick-up medical equipment from facilities.
9. Become skilled at testing, troubleshooting, repairing, and operating all Kreg Therapeutics products.
10. Maintain company vehicles in a clean and orderly manner.
11. Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
12. Accurately complete daily reporting requirements.
13. Initiate and maintain positive interactions with all customers.
14. Responsible for completing orders in the designated time frame.
15. Meet all competency expectations to operate a 26-foot box truck. Meets all company safe driving expectations.
16. Always maintain communication with central dispatch regarding customer orders.

Requirements of the job:

• A valid Driver’s License
• Ability to travel overnight at times for product transfers within markets
• Able to pass a criminal background check & preliminary/random drug screening
• Availability to operate in a 24/7 environment on a specific shift
• Previous experience in a service industry is a plus
• Proven leadership
• Strong written and verbal communications and customer service skills
• The capability to lift 50 lbs., loading/driving box trucks, moving large medical devices, working with medically complex patients at the bedside in the facility

Why work for Kreg Therapeutics?

Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care. You’ll get closer to the mission. There’s less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional. You can wear many hats. Instead of delegating tasks, you’ll figure out how to get them done—and learn a lot in the process. You’ll work more closely with senior leaders. Instead of seeing the CEO once a year, you’ll work right next to him. You’ll experience a lot of camaraderie. Teamwork is a big part of our small family-like culture. You can move quickly on your ideas. If you have a proposal, you can try it out quickly without a lot of red tape. You can experiment. You’ll have plenty of chances to test new ideas—and you’ll be encouraged to do so. We hate “boxes”, “lanes” and “silos”. You’ll feel a sense of ownership.

Benefits include:

Comprehensive Benefit package (Medical, Dental, Vision, 401K & Life Insurance). Paid travel expenses. Kreg phone & laptop. Vacation, Personal & Sick time.