Service Desk Agent I (Remote) (2nd and 3rd shifts)

Jobs via Dice; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading IT support team seeks a motivated Service Desk Agent I to assist healthcare professionals via remote support. Responsibilities include troubleshooting technical issues across clinical applications and managing ticketing processes efficiently during 2nd and 3rd shifts. Ideal candidates will have solid IT experience and strong customer service skills.

Qualifications

• 3 years in IT and 2 years in service desk support required.
• Experience with high-volume call center preferred.
• Ability to work 2nd or 3rd shifts as assigned.

Responsibilities

• Provide Tier 1 IT support for hardware/software in clinical settings.
• Handle 30+ support tickets daily using remote tools.
• Diagnose and resolve user issues and escalate as necessary.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Tools

SCCM

Active Directory

Windows OS

Microsoft Office

Job description

Service Desk Agent I (Remote) (2nd and 3rd shifts)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Irvine Technology Corporation (ITC), is seeking a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinics, providing helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software.

Location: Remote

Compensation: $24 - $27 per hour

No Visa Sponsorship Available for this role

What You’ll Do:

• Provide Tier 1 IT support for hardware, software, and network issues in a clinical environment
• Handle 30+ support tickets daily via phone, email, and remote tools during 2nd (3:00 PM - 12:00 AM) or 3rd (11:00 PM - 8:00 AM) shifts
• Diagnose and resolve user issues, escalate when necessary, and document interactions in the Footprints ticketing system
• Manage account provisioning in Active Directory and deploy software using SCCM and GoToAssist
• Collaborate with IT teams to maintain system uptime and improve service processes

Qualifications:

• Minimum 3 years in IT and 2 years in service desk support, including high-volume call center experience
• Experience with Windows OS, Microsoft Office, Active Directory, and SCCM
• Flexibility to work 2nd or 3rd shift as assigned
• Strong communication, customer service, and problem-solving skills
• Ability to learn new systems, follow SLAs, and work collaboratively

If you’re interested, apply now to support critical IT services for healthcare professionals and patients. Our AI recruiter, Avery, will invite suitable candidates for a virtual interview to learn more about your background and qualifications.

Note: This job is actively recruiting. Irvine Technology Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace.