Customer Service Agent

Jss Enterprises Inc; Bloomingdale (IL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Job summary

JSS Enterprises Inc in Bloomingdale, IL is seeking a motivated Customer Service Agent to join our growing team. You’ll be the face of our company—building relationships, resolving issues, and delivering an exceptional experience to every customer you interact with.

You’ll handle inquiries by phone, email, or in person, document interactions in our CRM, process orders and updates, and collaborate with internal teams to solve problems quickly. Weekend shifts apply.

Qualifications

• 1+ years of customer service or client-facing experience preferred.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and CRM or ticketing software.
• Ability to multitask and manage time in a fast-paced environment.
• Problem-solving mindset with a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
• Resolve customer complaints and issues with a focus on first-contact resolution.
• Accurately document customer interactions and maintain detailed records in CRM systems.
• Process orders, returns, and account updates as needed.
• Collaborate with internal teams to resolve complex customer concerns.
• Identify customer needs and provide appropriate product or service recommendations.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team player

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Ticketing systems

Job description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule

About the Role:

JSS Enterprises Inc is looking for a motivated and friendly Customer Service Agent to join our growing team in Bloomingdale, IL! In this role, you’ll be the face of our company — building relationships, solving problems, and delivering an exceptional experience to every customer you interact with. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner
• Resolve customer complaints and issues with a focus on first-contact resolution
• Accurately document customer interactions and maintain detailed records in CRM systems
• Process orders, returns, and account updates as needed
• Collaborate with internal teams to collaborate and resolve complex customer concerns
• Identify customer needs and provide appropriate product or service recommendations
• Maintain a positive, empathetic, and professional attitude in all customer interactions

Requirements:

• 1+ years of customer service, call center, or client-facing experience preferred
• Strong verbal and written communication skills
• Proficiency with basic computer applications and CRM or ticketing software
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Problem-solving mindset with a customer-first attitude
• High school diploma or equivalent required; associate's or bachelor's degree a plus
• Reliable, punctual, and a strong team player
• The position is for second shift 2-10pm and requires working on weekends (Saturday or Sunday).

About Us:

JSS Enterprises Inc is a trusted business serving the Bloomingdale, IL area with a commitment to quality and customer satisfaction. Our customers keep coming back because of the reliable service and personal attention we bring to every interaction. We foster a supportive and team-oriented workplace where employees are valued and encouraged to grow.

Flexible work from home options available.