Customer Service Representative : 203096

HKA Enterprises; Tempe (AZ); Remote; USD 28,000 - 30,000; Full time

Job summary

HKA Enterprises in the United States is seeking a remote, full-time customer-service professional to support alarms, calls, emails, chats, work orders, and service requests for facilities, cities, water, sanitation, wastewater, and manufacturing. You will need strong communication, database navigation, accuracy, and ability to work independently from a distraction-free home office.

Role involves up to 70 inbound calls daily plus a similar volume of outbound calls, emails, and chats.

Qualifications

• 2-4 years of call center / customer service experience or equivalent education.
• Experience navigating 5-7 databases and documenting interactions clearly.
• Strong written and verbal communication with professional tone.
• Fast-paced environment familiarity and ability to work remotely with reliable internet.

Responsibilities

• Respond to alarms and handle calls, emails, and chats professionally.
• Research information, resolve complaints, and process orders and forms.
• Route priority issues and complete callbacks or follow-ups.
• Enter and dispatch work orders using multiple software systems.
• Record audio announcements and document trends in customer calls.
• Coordinate with vendors and customers; liaise with internal teams.
• Complete required training, work overtime when needed, and follow attendance standards.

Skills

Communication skills

Call center experience

Data entry

Multitasking

Education

High school diploma or GED

Tools

MS Office Suite

CRM systems (Salesforce)

CMMS / Maintenance Connection

Job description

PAY: $20.00-$22.00/hr DOE

WORK ARRANGEMENT: Remote, full-time work-at-home

SCHEDULE: Monday-Friday, 8:00 AM-4:30 PM

TRAINING: Monday-Friday, 7:30 AM-4:00 PM during the first week and possibly the second week of mentoring.

This full-time remote customer-service role supports alarms, calls, emails, chats, work orders, and service requests related to facilities, cities, water, sanitation, wastewater, and manufacturing. The role requires professional communication, multi-database navigation, accurate documentation, and independent work from a distraction-free home office. Employees may handle up to 70 inbound calls per day plus a similar volume of outbound calls, emails, and chats.

KEY RESPONSIBILITIES

• Respond to alarms and answer phones, emails, and chats professionally.
• Research information using available resources; handle and resolve complaints; and process orders, forms, and applications.
• Identify and escape priority issues, route calls to appropriate resources, and complete callbacks and follow-up on unresolved inquiries.
• Complete call reports and maintain department standards for attendance, productivity, scheduled breaks, and lunches.
• Support outbound call campaigns or dedicated service assignments as needed.
• Coordinate responses between vendors and customers; work with internal and external vendors.
• Enter, dispatch, and complete customer work orders using various software systems; escape issues as needed.
• Record audio announcements, use translation services when necessary, and document trends in customer calls.
• Notify technical support of system issues and escape work stoppages as priorities.
• Complete required training, work overtime when needed, and perform additional duties assigned by the supervisor.

REQUIRED QUALIFICATIONS

• High school diploma or GED.
• Two to four years of call center/customer service experience, or an equivalent combination of education and experience; skills requirements include at least 24 months in call center, communication, composing correspondence, customer service, data entry, and MS Office Suite.
• Experience in a fast-paced customer-service environment using multiple database systems; ability to navigate approximately 5-7 databases.
• Strong verbal and written communication skills, including cohesive email and note writing, solid grammar and spelling, and a clear, pleasant speaking voice.
• Ability to listen and input data simultaneously.
• Basic to intermediate computer skills, including Outlook, Word, Excel, internet/telephony software, CRM systems such as Salesforce, and CMMS or equivalent systems such as Maintenance Connection.
• Problem analysis and problem-solving skills, customer-service orientation, organization, attention to detail, initiative, and judgment.
• Adaptability, teamwork, professionalism, courtesy, stress tolerance, and resilience.
• Basic computer troubleshooting skills.
• Maturity and professionalism to work unsupervised in a virtual environment without distractions.
• Ability to work any assigned schedule in a 24/7 operation, including weekends, 2nd or 3rd shifts, possible 4x10 schedules, and overtime as needed.
• Stable and consistent internet service of at least 50 Mbps; satellite service is acceptable.
• Dedicated home-office space with a desk large enough for two 25-inch monitors and an ergonomically correct chair.

PREFERRED QUALIFICATIONS

• Some college coursework or training beyond high school.
• Knowledge of facilities maintenance, utilities, city services, and water/wastewater management.

WORK AUTHORIZATION

Sponsorship is not available. Candidates must be authorized to work in the United States without sponsorship.

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