Customer Service Representative

AVFLIGHT CORPORATION; Roswell (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Avflight Roswell is seeking a Customer Service Representative to be the first point of contact for customers at our facility in Roswell, NM. You will provide professional service and solutions, and interact with flight departments and high profile clients.

The role requires duties such as assisting with fuel, hangar space, catering, hotel accommodations, ground transportation, and processing sales. Strong communication, multitasking, and computer skills are essential, with background checks and

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Aviation experience

Communication skills

MS Office

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: Avflight Roswell - Roswell, NM 88203

Position Type: Full Time

Education Level: High School/GED Equivalent

Job Shift: Any

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

QualificationsQualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA