Customer Service Representative #13104

Actus Consulting Group; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Actus Consulting Group in Lexington, KY is seeking a Customer Service Associate to support ERP operations, quoting, order processing, and customer service professionalism. This entry-level role focuses on building a foundation in customer service professionalism.

You will communicate with customers mainly via email, prepare quotations, process orders, coordinate parts with vendors, track shipments, and maintain accurate data in the ERP system.

Qualifications

• Entry-level role providing ERP, quoting, order processing basics.
• Strong communication and customer service mindset required.
• Proficiency with Gmail, ERP systems, and MS Office expected.

Responsibilities

• Prepare quotations and process customer orders using an ERP system.
• Communicate with customers primarily via email to understand their needs and build strong relationships.
• Coordinate parts procurement and collaborate with vendors and logistics partners.
• Monitor order status and maintain accurate records.
• Track delivery schedules and shipment status and provide timely updates to customers.
• Respond to customer inquiries and resolve issues related to orders and shipments.
• Coordinate and communicate with relevant internal departments to ensure smooth order processing.
• Enter and maintain accurate customer and order data in the system.
• Follow up with customers and internal teams as needed to resolve issues and ensure customer satisfaction.

Skills

Adaptability

Attention to detail

Excellent communication

Customer service mindset

Team player

Professionalism

Technical skills

Tools

Gmail

ERP systems

Microsoft Excel

Microsoft Word

Job description

TITLE: Customer Service Associate

DEPARTMENT: Lexington Branch

WORK LOCATION: Lexington, KY

REPORTS TO: Branch Manager

FLSA STATUS: Non-Exempt

Full time 8:30am -5:00pm (1 hr lunch break)

Position Overview

The Customer Service Associate is an entry-level role designed to provide a foundation in ERP operations, quoting, order processing, and customer service professionalism.

Key Responsibilities

• Prepare quotations and process customer orders using an ERP system.
• Communicate with customers primarily via email to understand their needs and build strong relationships.
• Coordinate parts procurement and collaborate with vendors and logistics partners.
• Monitor order status and maintain accurate records.
• Track delivery schedules and shipment status and provide timely updates to customers.
• Respond to customer inquiries and resolve issues related to orders and shipments.
• Coordinate and communicate with relevant internal departments to ensure smooth order processing.
• Enter and maintain accurate customer and order data in the system.
• Follow up with customers and internal teams as needed to resolve issues and ensure customer satisfaction.

Required Skills

• Adaptability and eagerness to learn
• Attention to detail
• Excellent communication skills
• Customer service mindset
• Team player
• Professionalism
• Basic technical/computer skills – comfortable using Gmail, ERP systems, Microsoft Office (Excel,Word). CRM, and other communication devices/tools.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Regular use of hands and fingers to operate a keyboard, mouse, and other office equipment.
• Ability to talk, hear, and communicate clearly in person, over the phone, and by email.