Customer Service Representative 1 - UHealth SoLé Mia

University of Miami Miller School of Medicine; Miami (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves addressing customer inquiries, resolving complaints, and maintaining records of interactions. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle confidential information with discretion. With a focus on delivering exceptional service, you will play a vital role in enhancing customer experiences. This position offers a competitive salary and a comprehensive benefits package, making it a fantastic opportunity for those looking to grow in the customer service field.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• 1+ year of relevant experience in customer service.
• Ability to communicate effectively in both oral and written form.

Responsibilities

• Receives and addresses customer inquiries and complaints.
• Keeps records of customer interactions and resolutions.
• Escalates unresolved grievances to department leadership.

Skills

Effective Communication

Problem Solving

Confidentiality Handling

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Job description

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Current Employees

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami UHealth at SoLÃ Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI-designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLÃ Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth's nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth - department of Patient Access at SoLÃ Mia has an exciting opportunity for a Bookkeeper.

Core Job Summary

The Customer Service Representative 1 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail.

Core Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer or patient. Verifies that appropriate changes/resolutions have been finalized.
• Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School diploma or equivalent
• Minimum 1 year of relevant experience
  
  

Knowledge, Skills And Attitudes

• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evening, nights, and weekends as necessary.
• Proficiency in computer software (i.e., Microsoft Office).
  
  

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status

Full time

Employee Type

Staff

Pay Grade

H2

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Higher Education

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