Customer Service Representative 1 or 2

Georgia Department of Public Health; Cumming (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40-hour week

13 paid holidays

Annual & sick leave

Retirement plan (401K)

Flexible benefits

Job summary

Georgia Department of Public Health – District 2 is seeking a Customer Service Representative to support Forsyth County Environmental Health Department. The role involves handling inquiries, processing payments, and maintaining records to assist EH programs and permitting processes.

Two levels of CSR are described; HS diploma or GED required, with experience as detailed for each level. Spanish language ability is preferred.

Qualifications

• Customer Service Representative 1 requires a high school diploma/GED and one year of experience in customer service.
• Customer Service Representative 2 requires a high school diploma/GED and two years of customer service experience; or one year at the CSR 1 level.

Responsibilities

• Under direct supervision, works with the general public and internal/external customers to provide information and services to meet expectations.
• Under general supervision, handles information and services for the general public and internal/external customers.
• May resolve complicated issues involving customer service and researches policies or laws to respond to clients or visitors.
• Answer phones for the Environmental Health department.
• Maintain client accounts and records.
• Accepts payment for services.
• Assist EHS staff with correspondence and gather information to meet EH program procedures and expedite permitting.

Job description

Description Location : Forsyth County Environmental Health Department, 2435 Freedom Pkwy, Ste 2400, Cumming, GA 30041

Recruitment: This position is open to all qualified applicants Work Hours : Monday-Friday 8-5; one hour lunch break

Pay Grade: F,G

Position: 2026-01076 Who we are. We protect lives. The Georgia Department of Public Health – District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What We Offer

As a Member Of The Georgia Department Of Public Health – District 2 Team, You Will Join a Passionate Group Of Individuals Who Are Dedicated To Making An Impact. No Matter Your Role, You Will Individually Contribute To Protecting The Lives Of All Georgians While Receiving a Wide Range Of Benefits, So You Can:

• Make a Professional Impact — Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility — Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity — Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture — Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work — Be part of making an impact in public health alongside dedicated people just like you

Forsyth County Environmental Health Department is seeking a Customer Service Representative . As a Customer Service Representative with Forsyth County Environmental Health Department at the Georgia Department of Public Health – District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Benefits

• 40-hour work week (Monday — Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• a defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• Also, medical/childcare spending accounts can be established in addition to deferred compensation — 457.

Job Responsibilities

Customer Service Representative 1

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Customer Service Representative 2

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Additional responsibilities

• Answer phones for the Environmental Health department
• Maintain client accounts & records
• Accepts payment for services
• Will assist EHS staff with various correspondence & gather all information that is necessary to meet EH program procedures & expedite the permitting process.

Minimum Qualifications

Customer Service Representative 1 High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Customer Service Representative 2 High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualification

To be able to speak, read and write Spanish.

Additional Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

Applicant selected will be required to provide an “official” college transcript, if applicable. We may contact education institutions to verify degree, diploma, licensure, etc. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15‑minute breaks or one 30‑minute break.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia’s Drug Free Workplace Act, it has been determined that certain positions warrant pre‑employment drug testing.

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.