Customer Service Representative 1 or 2

Georgia Department of Public Health; Fayetteville (GA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Health Care Spending Account

Retirement System

Job summary

Georgia Department of Public Health is seeking a Customer Service Representative I or II for Fayetteville, GA. The role involves handling high volumes of inquiries, entering and updating client data, and guiding customers through regulations and procedures.

Strong listening and phone skills are essential in a fast-paced public health environment. Two levels offer different experience requirements and salaries; benefits include health, dental, vision, and retirement programs.

Qualifications

• High school diploma or GED AND One (1) year of experience communicating information in a customer service setting required.
• High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower level.

Responsibilities

• Provides quality customer service to all customers.
• Answers inbound calls in a timely manner.
• Receives and responds to customer phone calls, emails, letters, and faxes.
• Directs inquiries to other individuals, departments, and agencies as appropriate.
• Assists customers with regulations, policies, and procedures.
• Handle all client inquiries.
• Enters new client information into the system.
• Updates existing client information.
• Supports new program initiatives.
• Able to adapt to changing policy and procedures.

Skills

Customer service

Phone communication

Listening

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Customer Service Representative 1 or 2

Fayette County Environmental Health Office

District 4 Public Health

245 Booker Ave, Suite E

Fayetteville, GA 30215

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

• Provides quality customer service to all customers.
• Answers inbound calls in a timely manner.
• Receives and responds to customer phone calls, emails, letters, and faxes.
• Directs inquiries to other individuals, departments, and agencies as appropriate.
• Assists customers with regulations, policies, and procedures.
• Handle all client inquiries.
• Enters new client information into the system.
• Updates existing client information.
• Supports new program initiatives.
• Able to adapt to changing policy and procedures.
• Must abide by strict confidentiality requirements and all HIPPA guidelines.
• Must be an active listener with strong phone and verbal communication skills.
• Position requires employee to be detailed oriented; must be able to work efficiently and independently.
• Self-starter.Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
• Candidate must be organized.

Customer Service Representative 1: (Annual salary $33,000)

High school diploma or GED AND One (1) year of experience communicating information in a customer service setting required

Customer Service Representative 2: (Annual salary $35,800.08)

High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications:

• Public Health experience
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
• Work requires ability to manage multiple duties simultaneously

Benefits for Full-Time Eligible Employees:

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

Additional Perks:

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

*District 4 is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting

For more information about Public Health:

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility– Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you