Customer Service Representative

DeKalb Public Health (GA); Georgia; Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

13 Paid Holidays

3 Weeks Annual Leave

3 Weeks Sick Leave

Pension Plan

Employer 401K Match

Health Benefits

Job summary

DeKalb Public Health (DKPH) in Decatur, GA seeks a Customer Service Representative 1 to handle information requests and assist the public at the T.O. Vinson Health Center.

The role supports a variety of public health services and may involve resolving inquiries and guiding customers through policies. The position offers a standard full-time schedule with potential hybrid telework after probation, competitive benefits, and opportunities within Clinical Services.

Qualifications

• Minimum requirement includes a high school diploma or GED and 90 quarter hours (60 semester hours) at an accredited college or university.
• Alternative: one year of experience in a customer service setting conveying information.
• Alternative: one year of experience at the lower-level Customer Svc Rep 1 (GST120) or equivalent.

Responsibilities

• Under supervision, provide information and services to the general public and internal/external customers to meet expectations; may resolve complex issues related to policies, procedures or laws.

Skills

Customer service

Education

High school diploma or GED + 90 quarter hours

Job description

Description

We are Accepting Applications for the Following Position: Customer Service Representative 1 (10086)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.

LOCATION: T.O. Vinson Health Center

DIVISION/DEPARTMENT: Clinical Services

SALARY INFORMATION: $35,007.80 Annually / Pay Grade F / Job Code GST120

Exceptional Benefits Include

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for eligible positions after probation

Job Responsibilities

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.

Minimum Qualifications

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university

OR

One year of experience in a customer service setting communicating information

OR

One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

PREFERRED QUALIFICATIONS:

In addition to the minimum qualifications, preference will be given to applicants with prior experience in Public Health setting, ability to troubleshoot payments, proficient use of the Patient care management system-insight, Fee collection, Cash draw close out and Cash draw reports.

Additional Information

NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

Standard Benefits For Full-Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.

Standard Benefits For Part-Time Employees Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Employer Georgia Department of Public Health (GA)

Address 200 Piedmont Ave, SE

West Tower

Atlanta, Georgia, 30334

Website http://dph.georgia.gov