Customer Service Specialist

Kelly Services; City of Rochester (NY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Disability insurance

Retirement savings plan

Job summary

Kelly Services is seeking a Customer Service Specialist in Rochester, NY. The role supports a premier pharmaceutical client with hybrid work after training and a 9:00am–5:30pm schedule.

The position focuses on accurate order processing, timely distribution, and responsive customer support. Ideal candidates have a high school diploma and 2–3 years of customer service/order entry experience, strong communication, and data entry accuracy.

Qualifications

• Must have a high school diploma and 2–3 years of customer service/order entry experience.
• Strong communication skills and data entry accuracy.
• Experience with order processing via multiple channels is a plus.

Responsibilities

• Manage complex order processing via email, telephone, and electronic systems.
• Monitor open orders and resolve issues to ensure timely distribution.
• Respond to standard customer inquiries, including product information, ordering, order status, cancellations, tracking, and billing.

Skills

Customer service

Order entry

Data entry

Communication skills

Education

High school diploma

Tools

Excel

Job description

Customer Service Specialist

Location: Rochester, NY (Hybrid after training)

Schedule: Monday - Friday, 9:00am - 5:30pm

Pay Rate: $20.00 per hour

Are you ready to keep growing, learning, and evolving in your career? At Kelly, we hear you – and we’re here for you! We’re looking for a Customer Service Specialist to join a premier pharmaceutical client in Rochester, NY. Take a closer look at this exciting opportunity:

Why you should apply:

• Long-term position offering stability and growth opportunities
• Supportive team culture valuing dedicated teamwork and collaboration
• Gain valuable experience in the pharmaceutical industry with a reputable client

What you’ll do:

• Manage complex order processing via email, telephone, and electronic systems
• Monitor open orders and resolve issues to ensure timely distribution
• Respond to standard customer inquiries, including product information, ordering, order status, cancellations, tracking, and billing

This job might be a great fit if you:

• Have a high school diploma and 2-3 years of customer service/order entry experience
• Understand the basics of customer service operations and possess strong communication skills
• Thrive in a team environment and are committed to contributing positively
• Pay attention to detail, have data entry skills, and are proficient in basic accounting and Excel
• Are self-motivated, proactive, and eager to learn and grow

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirming the workforce’s need for diverse backgrounds, communities, perspectives, and abilities. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.