Customer Service Representative

Downeast Concepts, Inc.; Yarmouth (ME); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Health

Dental Coverage

Vision Coverage

401(k) match

Paid Holidays

Sick/PTO

On-the-job training

Descripción de la vacante

Cape Shore, located in Yarmouth, ME, seeks an on-site Customer Service Representative to support sales reps and wholesale customers by phone and email. You will process orders, credits, exchanges, accept payments, and resolve issues promptly.

Strong communication, data accuracy, and the ability to work independently are essential, with a supportive team and benefits package including health, dental, and vision coverage, a 401(k) match, paid holidays, and sick/PTO time.

Formación

• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• High level of data entry accuracy.
• Proficient in Microsoft Office 365 or related software.
• Excellent organizational skills and attention to detail.
• Must have a comfort level and ability to perform basic math.
• Ability to work independently.
• The Customer Service team members are expected to demonstrate exceptional product and market knowledge.
• 2-5 years of relevant experience preferred, but we will train the right individual.

Responsabilidades

• Answering and responding to incoming calls and messages promptly
• Reading and responding to e-mail correspondence
• Maintaining customer records
• Working to resolve product or service issues with expediency
• Group Health, Dental, and Vision Coverage
• 401(k) with generous Safe-Harbor company match
• Paid Holidays
• Sick/PTO Time
• On-the-job training

Conocimientos

Interpersonal skills

Communication skills

Data entry

Microsoft Office 365

Organizational skills

Math skills

Independent work

Product knowledge

Herramientas

Microsoft Office 365

Descripción del empleo

At Cape Shore, we blend enthusiasm with a deep-rooted commitment to quality and customer satisfaction to create souvenirs that capture the essence of vacation dreams and cherished memories. Our longstanding, family-owned souvenir company has a team with an average of 15 years of service. Our dedication shines through every mug, ornament, and specialty product we create. Join us in celebrating the spirit of vacation bliss - where every day is an opportunity to make lasting memories.

As an on-site CSR, you will be the primary point of contact for Cape Shore sales reps and our wholesale customers by phone and email. You will help sales reps and customers place orders, process credits and exchanges, accept payments, and resolve issues quickly.

Skills & Qualifications:

• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• High level of data entry accuracy.
• Proficient in Microsoft Office 365 or related software.
• Excellent organizational skills and attention to detail.
• Must have a comfort level and ability to perform basic math.
• Ability to work independently.
• The Customer Service team members are expected to demonstrate exceptional product and market knowledge.
• 2-5 years of relevant experience preferred, but we will train the right individual.

Areas of responsibility include:

• Answering and responding to incoming calls and messages promptly
• Reading and responding to e-mail correspondence
• Maintaining customer records
• Working to resolve product or service issues with expediency
• Group Health, Dental, and Vision Coverage
• 401(k) with generous Safe-Harbor company match
• Paid Holidays
• Sick/PTO Time
• On-the-job training

Schedule:

Monday-Thursday 8:30 AM-5:00 PM, Friday 8:00 AM-4:30 PM