Customer Service

Platinum Coastal Group; Belleville (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

A service-focused organization in Belleville seeks an Entry Level Customer Service Representative to enhance customer satisfaction through effective communication and problem resolution. The role involves handling inquiries and complaints, providing product information, and ensuring positive customer interactions. Successful candidates will have strong communication skills and a commitment to service excellence. This is a full-time, on-site role requiring a high school diploma.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask and prioritize effectively under pressure.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Handle customer inquiries in-store.
• Provide accurate information on products and services.
• Resolve customer complaints in a timely manner.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Customer service software proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Job description

Overview

Base pay range: $20.00/hr - $25.00/hr. Entry Level Customer Service Representative. This is an on-site role, so a Monday through Friday commute is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position addresses inquiries, handles complaints, and provides information about products and services. The role directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is knowledgeable about the company’s offerings and possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role supports continuous improvement while driving customer loyalty and contributing to growth.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a friendly and professional demeanor in all interactions
• Document customer interactions and transactions thoroughly
• Follow up with customers to ensure satisfactory resolution of their issues
• Identify and escalate issues to appropriate departments when necessary
• Assist customers with order placements, modifications, and cancellations
• Gather customer feedback to improve services and products
• Participate in training and workshops to enhance product knowledge
• Collaborate with team members to achieve service excellence
• Monitor and track customer inquiries and report patterns to management
• Maintain knowledge of the company's policies and procedures
• Support marketing promotions and communicate relevant information to customers
• Contribute to a positive team environment and assist colleagues when needed

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Previous customer service or client-facing experience is advantageous
• Strong oral and written communication skills
• Proficiency in customer service software and tools
• Ability to multitask and prioritize effectively under pressure
• Basic understanding of business operations and customer needs
• Familiarity with CRM systems and practices
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Comfortable working in a fast-paced environment
• Ability to work both independently and as part of a team
• Flexible schedule availability, including weekends and holidays
• Fluency in multiple languages is an advantage
• Willingness to embrace ongoing training and development
• Strong commitment to customer satisfaction and service excellence
• Positive attitude and resilience in handling challenging situations

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

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