Customer Service Representative

Shores-Fine-Dry-Cleaning; Greensboro (NC); Vor Ort; USD 1.929.000 - 2.480.000; Teilzeit

Benefits dieser Stelle

Comprehensive benefits package

Growth opportunities

Zusammenfassung

Shores is seeking a Customer Service Representative and part-time Delivery Person who will provide friendly, knowledgeable support and timely delivery services in Greensboro, NC.

You will interact with customers, resolve concerns, and represent Shores in the community while maintaining accurate records and collaborating with team members to ensure a seamless customer experience.

Qualifikationen

• Strong communication and interpersonal skills.
• Customer-focused with diplomacy in handling challenging situations.
• Valid NC Driver's License.

Aufgaben

• Deliver exceptional service in person, over the phone, and via email.
• Respond to inquiries with accurate information and guidance.
• Address and resolve complaints promptly and professionally.
• Maintain detailed records of customer interactions and feedback.
• Operate the company vehicle for pick-up and delivery as needed.
• Collaborate with the team to ensure a seamless customer experience.

Kenntnisse

Strong communication

Interpersonal skills

Time management

Teamwork

Independent work

Customer service experience

Jobbeschreibung

Shores is a dynamic company committed to delivering outstanding customer service and fostering a collaborative team environment. As a Customer Service Representative and part-time Delivery Person, you will play a key role in ensuring customer satisfaction by providing friendly, knowledgeable support and timely delivery services. This position offers the opportunity to interact directly with customers, resolve their concerns, and represent Shores in the community. Shores values professional growth and offers a supportive workplace where your contributions make a real impact.

Responsibilities

• Deliver exceptional service to customers in person, over the phone, and via email
• Respond to customer inquiries about products and services, providing accurate information and guidance
• Address and resolve customer complaints and issues promptly and professionally
• Maintain detailed and accurate records of customer interactions, transactions, and feedback
• Operate the company vehicle to perform pick-up and delivery services as needed
• Collaborate with team members to ensure a seamless customer experience

Qualifications

• Strong communication and interpersonal skills
• Customer-focused approach with the ability to handle challenging situations diplomatically
• Excellent organizational and time-management abilities
• Ability to work independently and as part of a team
• Previous experience in customer service or a related field is preferred
• Valid NC Driver's License

Compensation

Competitive salary offered, commensurate with experience.

Benefits

• Comprehensive benefits package
• Opportunities for growth and development within the company