Customer Service Representative

TEKsystems; Wilmington (DE); Remote; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking a qualified candidate for a fully remote customer service position. The ideal applicant will support customer account orders and provide information to maintain a high-quality customer experience. This role requires solid B2B customer service experience and proficient order processing skills through an ERP system. Competitive pay and immediate benefits are included.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Time Off/Leave

Qualifications

• 3+ years of call center experience.
• Experience with order processing through an ERP system.
• Strong communication skills.

Responsibilities

• Answer and support high-end customers with purchase orders.
• Accurately enter customer order information into the database.
• Meet all defined metrics for talk time and accuracy.

Skills

B2B customer service skills

Strong communication skills

Ability to work in a fast-paced environment

Tools

ERP system

Job description

life insurance, sick time, 401(k), retirement plan

United States, Delaware, Wilmington

TEKsystems is currently supporting a client in NJ for a fully remote customer service position. This role will be supporting customer account orders and general product information to maintain a high quality customer experience. Applicants with business to business customer service and order processing experience are encouraged to apply.
*Description:*

* Answer and support high-end customers with purchase orders for specialty products
* Accurately enter customer order information to internal database
* Direct calls as appropriate to correct department or individual within company.
* Effectively meet all defined metrics regarding talk time and accuracy
* Communicate effectively with customer to provide a high quality experience
*Qualifications:*

* 3+ years of call center experience
* B2B customer service skills
* Order processing through an ERP system
* Ability to work in a face paced environment
* Strong communication skills
*Additional Details:*
- Schedule: Monday-Friday
- Shift: 11:30am-8pm EST (8:30am-5pm PST)
- Training hours- 9am-5:30pm EST (6am-2:30pm PST), training will last for approximately 2 months.
- Contract-to-hire opportunity
- Full benefits and 401K immediately upon starting
- Ability to learn and grow with a dynamic team
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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