Customer Service Representative

Sandvik; Manchester (NH); Remote; USD 45,000 - 65,000; Full time

Job summary

A renowned engineering company seeks a Customer Service Representative to join their remote team. You will ensure customer satisfaction by processing orders and maintaining records while collaborating with sales for quoting. Ideal candidates will have experience in customer service, proficiency in Microsoft Office, and strong communication skills, ready to contribute to a supportive and innovative work culture.

Benefits

Career advancement opportunities

Supportive culture

Flexible remote work

Qualifications

• 2–6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales to prepare accurate and competitive quotes.

Skills

Communication

Problem Solving

Independence

Microsoft Office 365

ERP Systems

Education

Diploma or Bachelor’s degree

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Chance to make a meaningful impact within a dynamic and collaborative team
- Be part of an innovation-driven company that values new ideas and continuous improvement

What to Expect (Job Responsibilities):
- Respond to inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in a collaborative environment with a focus on continuous improvement
- Familiarity with CRM management and e-commerce growth initiatives

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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