Health & Benefits - Customer Service Representative / Support Specialist (Remote) (General Cons[...]

Inspira Financial; Oak Brook (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

Inspira Financial is seeking a Customer Service Representative to support clients in navigating healthcare reimbursement systems. This entry-level role requires strong communication and problem-solving skills, with a focus on delivering quality service in a fast-paced environment. You'll have the opportunity to contribute to improving member satisfaction while being part of a client-focused team.

Benefits

Healthcare benefits

401K savings plan

Paid time off

Parental leave

Employee assistance program

Qualifications

• 1-3 years of experience in Customer Service required.
• Prior call center experience preferred.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Provide high-quality telephonic service to members.
• Resolve member issues without management intervention.
• Educate constituents on policies and programs.

Skills

Customer service

Problem solving

Communication

Attention to detail

Analytical skills

Education

High School Diploma

Job description

Health & Benefits - Customer Service Representative / Support Specialist (Remote) (General Consideration)

Join to apply for the Health & Benefits - Customer Service Representative / Support Specialist (Remote) (General Consideration) role at Inspira Financial

Health & Benefits - Customer Service Representative / Support Specialist (Remote) (General Consideration)

16 hours ago Be among the first 25 applicants

Join to apply for the Health & Benefits - Customer Service Representative / Support Specialist (Remote) (General Consideration) role at Inspira Financial

Join Us!

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all.

Join Us!

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all.

We want to ensure clarity regarding application requirements for internal employees. Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates.

Job Summary & Responsibilities

The Support Specialist will report to the Member Services Supervisor in the CBD Member Services. This role is responsible for supporting our customers’ journey through the healthcare reimbursement system. This position is challenging, fast paced, but rewarding while delivering one superior quality experience at a time. This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most value to our customers.

• Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on CDB policies and programs.
• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the member.
• Responsible for initial call skills after training and may be cross trained to other skills on a later date.
• Accountable to protect sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.
  
  

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.

Internet Speed Requirements

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.
  
  

Training Class/Start Date: 08/04/2025 and 08/11/2025 (subject to change due to business needs)

• Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
  
  

Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)

• Pacific Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
• Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
• Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.
  
  

Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)

• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.
  
  

Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)

• Pacific Time: 7 a.m. to 12 p.m.
• Mountain Time: 8 a.m. to 1 p.m.
• Central Time: 9 a.m. to 2 p.m.
  
  

Preferred Qualifications

Education & Experience:

• 1-3 years of experience in Customer Service.
• Prior call center experience preferred.
• No degree required.
  
  

Skills & Abilities

• Computer knowledge and skills, comfortable learning new systems.
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Able to work hours of 10:30 am-7:00pm CST.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills.
  
  

Other Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lift items up to 25 pounds.
• Ability to work overtime.
  
  

Pay Range

$18.50/hr

Compensation & Benefits

The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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