Customer Service Representative

Sandvik; Cincinnati (OH); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in the manufacturing and engineering sector seeks a Customer Service Representative to enhance digital customer engagement and contribute to e-commerce initiatives. The role involves addressing customer inquiries, managing orders efficiently, and collaborating with sales. Ideal candidates will have 2-6 years experience in customer service and proficiency in Microsoft Office 365, making it an excellent opportunity for growth in a supportive, innovation-driven environment.

Benefits

Opportunity for career advancement

Supportive company culture

Work remotely

Innovation-driven environment

Qualifications

• 2–6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries, resolve issues, and ensure customer satisfaction.
• Maintain accurate customer records, including delivery addresses and contact details.
• Process and monitor orders from entry to invoicing, including returns and claims.

Skills

Customer service

Problem-solving

Communication

Microsoft Office 365

ERP systems

Education

Diploma or Bachelor’s degree in any field

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive company culture that values customer passion and personal commitment
- Chance to be part of an innovation-driven environment that values new ideas and continuous improvement
- Engage in e-commerce growth initiatives to expand digital customer engagement

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in cross-functional collaboration with procurement and warehousing teams
- Understanding of CRM management and tools
- Background in e-commerce or digital customer engagement initiatives

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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