Customer Service Representative

Independent Consultant; Chicago (IL); Remote; USD 47,000 - 66,000; Full time

Job summary

A remote customer service role as a Customer Service Associate is available with Independent Consultant. Candidates will interact with clients via phone, manage payments through a CRM interface, and maintain an efficient workflow during business hours. Ideal candidates should possess a calm demeanor, confident speaking skills, and a high school diploma.

Qualifications

• Minimum of three years' experience in a similar role.

Responsibilities

• Interface with a CRM-based software to update payment status.
• Make payments through various methods.
• Keep track of daily workload and progress.

Skills

Pleasant demeanor

Confident speaking

Excellent command of spoken English

Education

High School Diploma

Job description

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RemX is seeking Customer Service Reps for Remote opportunities. This is a call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

Position Title: Customer Service Associates

Location: Remote

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Skills & Abilities:

• Pleasant, calm demeanor on the phones
• Ability to speak confidently
• Excellent command of the spoken English language

Education & Experience:

• High School Diploma or a minimum of three (3) years in a similar role

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Business Consulting and Services

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