Customer Service Representative

Sandvik; Reading (Berks County); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading company in the manufacturing and engineering sector is seeking a Customer Service Representative to join their team remotely. This role involves responding to customer inquiries, managing orders, and collaborating to deliver exceptional service. With a focus on innovation and support, this position invites candidates eager for career growth and who thrive in a dynamic, collaborative environment.

Benefits

Remote work opportunity

Career advancement potential

Supportive company culture

Qualifications

• 2–6 years of experience in a customer service role required.
• Experience with Microsoft Office 365 and familiarity with ERP systems preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Maintain accurate customer records and process orders.
• Collaborate with sales to prepare competitive quotes.

Skills

Communication

Problem Solving

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Be part of an innovation-driven company that values new ideas and continuous improvement
- Chance to make a meaningful impact in a dynamic and collaborative team environment

What to Expect (Job Responsibilities):
- Respond to inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Collaborative mindset and commitment to continuous improvement

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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