Customer Service Representative

Compunnel Inc.; Wilmington (DE); On-site; USD 28,929 - 31,684; Part time

Job summary

A leading logistics firm is seeking a Certified Pre-Owned Instrument Reverse Logistics Specialist to provide pre-sales and post-sales support. Responsibilities include managing return logistics, resolving customer service issues, and coordinating activities with various internal organizations. The ideal candidate is detail-oriented, customer-centric, and has experience with SAP ECC and CRM. This role is hybrid, and candidates must be available full-time during standard US business hours.

Qualifications

• Experience in managing business processes.
• Ability to work in environments with interruptions.
• Experience scheduling service calls is highly desired.

Responsibilities

• Coordinate transactional CPO Trade in/Buyback and Rental activities.
• Support the development of CPO-focused operational initiatives.
• Identify business opportunities to strengthen TIBB and Rental businesses.

Skills

Customer orientation

Strong communication skills

Planning and organization

Detail-oriented

Education

Bachelor's or Master's Degree

Combination of education and business experience

Tools

SAP ECC

SAP CRM

Job description

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Base pay range

$21.00/hr - $23.00/hr

Direct message the job poster from Compunnel Inc.

Job Description:

As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping. Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. May identify and follow up on business opportunities.

Successful candidate in this role will be a detail-oriented self-starter who is a strong customer advocate and can remain calm in challenging situations. They will also be adept at developing relationships with key cross functional stakeholders.

Candidate must be able to work hybrid from the Little Falls Site. Must be available to work full time & during standard US business hours.

Responsibilities

• Coordinate and manage transactional CPO Trade in/Buyback (TIBB) and Rental activities between organizations including Customers, Field Sales, Customer Support Organization, Field Repair Center, Logistics, Order Management, Customer Operations Center, and CPO Operations.
• Coordinate and manage trade-in and rental returns processes with the COpC, CPO Business Development Engineer, and sales.
• Support the development of business processes in support of CPO-focused operational initiatives.
• Identify and follow up on business opportunities to strengthen TIBB and Rental businesses.

Qualifications

• Bachelors or Masters Degree or University Degree or combination of education and business experience in managing business processes.
• Experience in working in an environment with interruptions and multiple changing priorities.
• Good planning and organization skills.
• Customer oriented (both internally and externally). Experience scheduling service calls is highly desired.
• Strong communication skills and ability to work with various cultures.
• Familiarity with products.
• Comfortable working through complex business models.
• Demonstrated expertise with SAP ECC & SAP CRM
• Knowledge of quoting, order entry, and order fulfillment processes.
• A team player, customer-centric, and self-motivated.

Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage