Customer Service Representative

DHL Supply Chain; Miami (FL); On-site; Confidential; Full time

Benefits offered by this job

Productivity bonuses after probation

MedicalDentalVision coverage starting

PTO and holidays

401(k) with company match

Tuition reimbursement

Job summary

DHL Supply Chain in Miami, FL is seeking a 1st Shift Customer Service Representative to process orders and provide product, service and transit information to customers. You will act as a liaison to facilitate issue resolution and maintain customer records and accounts, ensuring timely responses and accurate data.

The role offers a 5:00am-1:30pm shift (Mon-Fri) with a pay of $21.70 per hour and eligibility for productivity bonuses after probation, along with a comprehensive benefits package

Qualifications

• High School Diploma or Equivalent is required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers.
• Act as liaison to facilitate issue resolution and ensure customer satisfaction.
• Maintain customer records and update account information.
• Assist with order and product management and reports.

Skills

Excel experience

Dispatch experience

Education

High School Diploma or Equivalent

Tools

Excel

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: 1st Shift Customer Service Representative
• Shift: 5:00am-1:30pm (Mon-Fri)
• Pay: $21.70 per hour.

Additional Incentives: All full-time employees are also eligible for productivity bonuses after probationary period.

In addition to the general job description below, the ideal candidate will also have the following skills:

• Have at least moderate Excel experience and some dispatch experience.

Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.