Customer Service Representative

supply-chain; Greer (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Attendance Bonus

Medical, dental, vision benefits

Paid time off (PTO) and holidays

401(k) with company match

Tuition reimbursement

Job summary

DHL Supply Chain is hiring a Customer Service Representative in Greer, SC. You will process orders, provide product and transit information, and liaise with customers to resolve issues. The role includes warehouse duties and operating equipment as needed.

Shift is Monday–Friday 9:00 AM–5:30 PM. Pay is $19.90 per hour with an attendance bonus and benefits. Equal opportunity employer.

Qualifications

• High School Diploma or Equivalent is required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and facilitate issue resolution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Customer service

Warehouse experience

Stand-up forklift operation

Dock stocker operation

Order management

Data entry

Communication

Education

High School Diploma or Equivalent

0-12 months of warehouse experience

Tools

Blue Yonder

Red Prairie

JDA

SAP

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Moving pallets and product throughout the warehouse, loading and unloading trailers, occastionally case pick

Position: Customer Service Representative
Shift: Monday-Friday 9:00 AM-5:30 PM
Pay: $19.90 per hour
Additional Incentives:Attendance Bonus

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

A minimum of 6 month’s experience operating preferred stand-up material handling equipment is required. This position requires safe and efficient operation of a stand-up Dock Stocker and Reach Truck and first preference will be given to applicants with this experience. Experience operating other material handling equipment such as Order (Cherry) Picker, Sit-down, Clamp, Electric Pallet Jack is also a plus.
The position is a combination of equipment operator (30-90% depending on production peak times) but will also require the employee to perform material handling and loading/unloading duties.
A minimum of 6 month’s experience using a commercial WMS (warehouse management system) such as Blue Yonder, Red Prairie, JDA, SAP is preferred.

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.