Customer Service Representative

The Juris Agency; Willoughby (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Job summary

Lanzaretta Allstate Agency in Willoughby, Ohio, is seeking a friendly Customer Service Representative to join our close-knit team. You will greet customers, answer questions, and help with products and services, ensuring every interaction leaves customers feeling heard and valued.

This role offers a PTO, health insurance, hands-on training, and a Mon-Fri schedule in a supportive environment where teamwork and clear communication are valued.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience a plus.
• Excellent communication and active listening skills.
• Proficiency with computers and basic office software.

Responsibilities

• Greet customers warmly and provide outstanding service.
• Answer customer inquiries about products and services efficiently and accurately.
• Process customer orders, forms, applications, and requests.
• Resolve customer complaints with patience and professionalism.
• Maintain customer records by updating account information.
• Collaborate with colleagues to ensure smooth daily operations.

Skills

Customer service

Communication skills

Active listening

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

Office software

Job description

Job Description

Are you passionate about making people's day a little brighter? Lanzaretta Allstate Agency in Willoughby, Ohio, is looking for a friendly and dedicated Customer Service Representative to join our close-knit team. We believe in providing exceptional support and building lasting relationships with our community. Here, you'll be more than just an employee; you'll be a valued member of a supportive environment where your contributions are recognized. You'll have the opportunity to directly impact our customers' experience by answering their questions, resolving issues, and ensuring they feel heard and appreciated. If you have a knack for clear communication, a positive outlook, and a desire to grow within a reputable agency, we'd love to welcome you aboard. Come be a part of our family and help us continue to serve Willoughby with pride!

Benefits

• Paid Time Off (PTO)


• Health Insurance


• Hands on Training


• Mon-Fri Schedule

Responsibilities

Greet customers warmly and provide outstanding service.

Answer customer inquiries about products and services efficiently and accurately.

Process customer orders, forms, applications, and requests.

Resolve customer complaints with patience and professionalism.

Maintain customer records by updating account information.

Collaborate with colleagues to ensure smooth daily operations.

Requirements

High school diploma or equivalent qualification.

Previous experience in customer service or a related role is a plus.

Excellent communication and active listening skills.

Proficiency in using computers and basic office software.

A positive attitude and a genuine desire to help others.

Ability to work effectively in a team environment.