Customer Service Representative - State Farm Agent Team Member

Insurancedoyle

Kentucky

On-site

USD 40,000 - 60,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Paid time off

Training & development

Flexible schedule

Health insurance

Job summary

A local insurance agency is seeking a Customer Service Representative to enhance customer experiences and support community needs. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. The ideal candidate will have strong communication skills and attention to detail. The position offers a competitive salary, health benefits, and opportunities for advancement, all within a supportive and flexible work environment.

Qualifications

Excellent communication skills and ability to build rapport with customers.
Detail-oriented with the ability to manage multiple tasks effectively.
Previous experience in customer service is preferred.

Responsibilities

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mayfield Village - OH

Replies within 24 hours

Licensing paid by agency
Bonus based on performance
Opportunity for advancement
Paid time off
Health insurance

ABOUT OUR AGENCY

I opened my agency in 2015 and lead a close-knit team of four. Before becoming an agent, I worked in the hospitality industry, which is where I learned the value of building relationships, showing up for people, and creating a great experience every day. That same mindset is at the heart of how we serve our customers and support our team. I’m a graduate of Miami University and have been married for 14+ years with two daughters (11 and 9) and a King Charles Cavalier who keeps things entertaining. Outside of work, I enjoy coaching kids, spending time with friends, and catching sporting events whenever I can. We enjoy being involved in the community through local events and outreach, and we’re always looking for more ways to show up and stay connected to the people we serve. For our team, we offer health benefits, a Simple IRA, and paid licensing, along with a flexible, laid-back work environment where time off and balance are genuinely respected. Our office culture is servant-minded, personable, and low-stress, but we still take our work seriously. We’re looking for someone who can work independently, stay calm under pressure, ask the right questions, and bring a strong personality and great attitude to the team. If you’re diligent, fearless, and enjoy helping people in a relaxed but professional environment, you’ll fit right in here.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Collin Doyle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES