Customer Service Representative

WaFd Bank

Everett (WA)

On-site

USD 29,000 - 33,000

Full time

6 days ago

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Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance programs

Pre-tax benefits

Job summary

WaFd Bank is hiring a Customer Service Representative (CSR) to join our branch team. You will greet clients, perform banking transactions accurately, and support customers with a friendly, professional approach.

Ideal candidates have a high school diploma, basic math skills, and proficiency with Excel, Word, Teams, and Outlook. This full-time, on-site role offers a path for growth and comprehensive benefits.

Qualifications

High school diploma or approved equivalent.
Basic math skills, 10-key and keyboarding.
Proficient in Microsoft Office tools Excel, Word, Teams, Outlook.
Well-developed smartphone and digital channel skills.
Organized with excellent communication and a personable attitude.

Responsibilities

Provide friendly, courteous service and accurate banking transactions.
Create a positive first impression as the branch representative.
Uphold bank policies and regulatory requirements.

Skills

Customer service

Communication

Detail oriented

Tech savvy

Education

High school diploma

Tools

Excel

Word

Teams

Outlook

Job description

Min

USD $21.00/Hr.

Max

USD $24.20/Hr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

Consider joining our team if you want:

An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
To start a professional career with Monday through Friday work hours and weekends off
A career that provides opportunity for growth; promoting from within is our top priority
A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

A smile and great attitude
Highly developed sense of integrity and strong work ethic
Personable and outgoing; able to talk with clients and build rapport and relationships
Great attention to detail and providing accurate service
Technically savvy; able to use multiple computer systems and ability to adapt to change
Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

High school diploma or approved equivalent.
Basic math skills, 10-key and keyboarding.
Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
Well-developed smart phone and digital channel skills.
Must be organized and display excellent communication skills and a personable attitude.

Experience: