Customer Service Representative

RD Henry & Company; Wichita (KS); On-site; USD 19,000 - 30,000; Full time

Job summary

RD Henry & Company in Wichita, KS is seeking a Customer Service Associate to support the Customer Service Department. You will respond promptly to calls and emails, manage accounts for assigned customers, review orders, enter orders and warranties, and document daily activity in the CRM.

The role emphasizes clear communication and timely resolutions while handling outsourced product management and credit memos.

Responsibilities

• Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps
• Responsible for account management for all assigned customers
• Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
• Assist in entering orders and warranties, as needed
• Research items; provide information and answers to customers questions
• Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
• Develop knowledge of product and services effectively and be able to convey information to customers
• Provide timely resolutions to customers at all times
• Understand and adhere to all established processes and policies
• Monitor and track all open and pending orders of assigned customers
• Document all daily activity in CRM database to track calls and emails to customers
• Manage all outsourced product for assigned customers
• Process credit memos
• Communicate with factory representatives in a clear and professional manner
• Complete, scan and file necessary paperwork
• Audit orders to ensure compliance

Job description

This position supports the activities and responsibilities of the Customer Service Department.

Job Duties and Responsibilities

• Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps
• Responsible for account management for all assigned customers
• Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
• Assist in entering orders and warranties, as needed
• Research items; provide information and answers to customers questions
• Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
• Develop knowledge of product and services effectively and be able to convey information to customers
• Provide timely resolutions to customers at all times
• Understand and adhere to all established processes and policies
• Monitor and track all open and pending orders of assigned customers
• Document all daily activity in CRM database to track calls and emails to customers
• Manage all outsourced product for assigned customers
• Process credit memos
• Communicate with factory representatives in a clear and professional manner
• Complete, scan and file necessary paperwork
• Audit orders to ensure compliance