Customer Service Representative

Premier Swim Academy; Whittier, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Premier Swim Academy is seeking a part-time Customer Service Representative to greet public swimmers and their families, manage check-ins, and help with inquiries or account changes. You will support swim lesson scheduling, maintain accuracy, and uphold professional standards in a fast-paced aquatic setting.

Responsibilities include opening/closing procedures, front desk duties, keeping classes full, and communicating safety rules.

Qualifications

• Must be at least 16 years of age.
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification.
• Availability for at least 3 days a week, Monday-Saturday.
• Reliability and commitment to scheduled shifts.
• Comfortable in communication with both adults and children.
• Must have the ability to lift 50 lbs. and stand for 8 hours.

Responsibilities

• Assist with opening and/or closing procedures at the facility.
• Learn and execute all front desk admin duties.
• Proactively improve class fill rates and family happiness.
• Contribute to team culture through events and positivity.
• Be proficient in technology platforms used by Premier Aquatics.
• Maintain high level of customer service for patrons.
• Communicate safety rules clearly to patrons.
• Know all swim programs, events, and activities at the facilities.
• Attend quarterly in-service trainings.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Communication

Teamwork

Education

StarGuard Elite Basic Life Support certification

Job description

NO EXPERIENCE NEEDED

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

COMPENSATION

$17.50-$20.50/hour

Part-time, hourly

SUMMARY

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

ESSENTIAL DUTIES

• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the aquatic facilities
• Attend quarterly in-service training programs
• Perform other duties as assigned

QUALIFICATIONS

Minimum

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday-Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability

WHAT SETS PREMIER AQUATICS APART?

Exciting Opportunities:

Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.

Professional Development:

We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.

Build Your Resume:

We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!

Team Spirit:

Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on anylegally-recognizedbasis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.