Customer Service Representative

Premier Aquatics; Town of Florida (NY); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Raise after 60 shifts

Job summary

Premier Aquatics is hiring a part-time Customer Service Representative to greet and assist public swimmers and families in our swim programs. You will ensure accurate check-ins, manage swim lesson flow, and help with account questions or changes.

The role requires reliability, professionalism, and strong communication with both adults and children. Training and support are provided, with opportunities to grow into leadership credentials.

Qualifications

• Customer service experience preferred
• Ability to learn front desk admin duties
• Comfortable communicating with adults and children

Responsibilities

• Assist with opening and closing procedures at the facility
• Learn and execute front desk admin duties
• Improve class fill rates and family satisfaction
• Contribute to a positive team culture and participate in events
• Be proficient with Premier Aquatics' technology platforms
• Maintain high level of customer service for patrons
• Communicate safety rules clearly
• Know all swim programs and events at the Paramount Aquatic Center
• Attend quarterly in-service trainings
• Perform other duties as assigned

Skills

Customer service

Multi-tasking

Job description

NO EXPERIENCE NEEDED

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

COMPENSATION

$17.00-$20.00/hour

Part-time, hourly

SUMMARY

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

ESSENTIAL DUTIES

• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

QUALIFICATIONS

Minimum

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday - Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability

WHAT SETS PREMIER AQUATICS APART?

Exciting Opportunities:Immerse yourself in a career that's not just about lifeguarding - it's about creating memorable experiences by the water.

Professional Development:We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.

Build Your Resume:We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!

Team Spirit:Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on anylegally-recognizedbasis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.